Metro X received. DOA. not powering up, not recognized

Support & Feedback Issues
1

Hi There,

Just received a new Metro X scanner, had high expectations.

The device does not power up.. followed instructions, tried multiple pc’s. the power supply supplies a voltage, but not a single sign of life from the scanner.

It’s unclear to me how to get support, Videocalls are not available in July..

Any help is appreciated.

raas

2

Hi @raas

Please contact direct customer@revopoint3d.com with your order number and include the link to this thread so you don’t have to type twice , all warranty and software issues are handled exclusive via customer support .

To speed things up you can create short video showing the scanner not powering .

3

Thanks,

Bought via 3rd party, will return to them, get a replacement and hopefully be back here to learn how to use it.

raas

4

Hi @raas

Wow sorry to hear that , hopefully you get the replacement from whoever you purchased it , always a gamble , they must know it don’t powering up.

Anyway hopefully see you back soon in our community .

Good luck !

5

It was a brand new one from one of europe’s largest electronics/parts supplier, never had an issue with them before.

6

If that was an official outlet you still have the right for Revopoint Warranty, if you get any troubles with return please contact customer@revopoint3d.com