Issue regarding Depth camera * its not focusing * Need Help ASAP

I have issue regarding Depth camera * its not focusing *

picture is becoming blurry and scanning is almost impossible
it was working fine and suddenly became blurry .

any one had like this issue

thanks in advance

hello there I bought pop mini and I scanned tow or three times then suddenly exposure become blurry and scanning become almost impossible , I want to know what the solution for it

Hi @ayyobak

Please contact our customer service email and provide information for their reference, and they will help you solve the problem.