So on revo metro 5.8.5 I didn’t have that error, also on 5.8.6 there was no that error until I upgraded the graphics card from RTX 4060 8gb to RTX 4070 TI Super Pro Art 16gb.
How do I get rid of that annoying message?
It’s not funny… it really annoys me with a PC like this.
of course it is installed on an nvme disk.
This is really a disaster, after every click metro 5.8.6 freezes for a second and works, it behaves like that constantly. I start to rotate the model, the program freezes for a second, so the rotation goes where it shouldn’t, not usable. I wouldn’t say anything if the program nailed the hardware, but everything chills as if it is idle. I checked several times whether gpu acceleration was turned on, I also set it to force acceleration in windows itself. However, no matter how I turn the program it works very badly! Freezing between each command is very annoying.
Hi @3Ding.hr
The issue with the model in the viewport has nothing to do with GPU acceleration, it can run on a dedicated GPU and don’t need even Nvidia graphic card , it is a simple OpenGL viewport that do not require any special graphic card as long it support OpenGL 4+
GPU acceleration is only needed while scanning using Laser mode .
I would suggest you turn off the GPU acceleration rendering mode under the settings ( not GPU acceleration)
Since you stated the issues started after you replaced the graphic card , I would reinstall the newest driver and I stall it manually ( clean installation only ) something is odd with the graphic card in general.
Regarding the message , it is weird , it probably don’t recognize your CPU or Graphic card.
So something is not working ok in the system .
Don’t use any Windows settings to improve anything , let the software handle it itself , check the system again as it is guaranteed the system issue . As you stated everything changed after replacing the card .
So did you checked out under settings under Revo Metro perfomance ? What result you got for CPU and GPU ?
Drivers removed with DDU and installed latest version.
metro is recognized GPU, you can see on screen shot.
I try reinstall revo metro, twice drivers…
Everything looked okay & perfect regarding the software , if the card was bad you would get message under GPU acceleration
Please uncheck the GPU Rendering Acceleration on the lowest settings and check how the card behave in the viewport , this may be the problem .
Also check the Performance on the left of the screen to allow the software check your system and show off the screenshot after, the software should choice the best speed CPU or GPU
Remember the GPU will only works while using Laser mode
I monitor the situation during the scan, the gpu max 30% usage and at one point it drops to 0 and the cpu is at 27-30%
There is definitely something wrong with the program itself.
Hi @3Ding.hr
According to the perfomance test the system is not working proper , there is nothing wrong with the software as I use it daily without any problem .
Please contact customer@revopoint3d.com
Include the link to this thread for a reference
The technician will check your system and longs and help you out with this issue .
Please don’t waste more time , let them help you out
I don’t know what to do with the software or the scanner or both.
I changed the computer, it’s not that, I’m 100% sure now! Fresh new installation of windows.
RevoMetro 5.8.7 often freezes, gets stuck sometimes for a few minutes, sometimes just crashes. This happens when stopping scanning, fusion, and sometimes isolation.
The screenshot shows where it got stuck; it lost the markers and I saw the scan wasn’t going to work, so I clicked to cancel it. However, it froze, and—as I type this—it has started scanning on its own, even though I pressed cancel and it had frozen five minutes ago.
New pc
Ryzen 9 9950X3D
2x 32gb 5600
Gigabyte X870
RTX4070 Ti Super
only NVME ssd
Hi @3Ding.hr
Please send an email to customer@revopoint3d.com for the hnucal assistance , they will collect the logs and see where is the problem .
It makes no sense; the problem wasn’t even resolved the first time around. This is a disaster! The scanner is incapable of scanning a bumper—I placed literally 10,000 markers, yet it keeps losing tracking; no matter what I do, it starts failing… It’s the same story regardless of the computer I use.
I simply feel it’s time to get a refund and switch to something more reliable and dependable. Your marketing won me over, but now I see you use the same marketing tactics as Anycubic and that it’s the same old story. That’s why I’m giving up on you; you don’t work on fixing old issues—you just churn out new scanners while sidelining the old “premium” ones, meaning those of us who spent €1,500–€2,000 have practically thrown our money away.
The Metro Y Pro delivers maybe 50% of what is advertised and stated on the official website. You can’t convince me otherwise, because I’ve been trying to get results with it for half a year; it’s somewhat okay for minor tasks, but for anything beyond that—like the engine and engine bay—the scanner is incapable of doing the job. Despite the video where you advertise engine scanning, that video is pure editing and a fairy tale.
Lets take a step back for a minute. A lot of people buy a scanner and come here saying it doesn’t work but then with some help they get things sorted and are happy. With my metrox and 5.8.7 everything works great with my pc being ryzen 7, 32gb ram, 2060super gpu. I see in your picture above it appears you have a bunch of little 3mm marker dots. In my experience those don’t work good unless you are very close so they won’t get recognized and you will lose tracking. In the pic above the dots that are red are what is being recognized and there are not enough of them showing up as red which means things will freeze or stop scanning or lose tracking. They need to be around 4cm apart for the metrox and a little further is ok for the metro y. Use only 6mm markers for everything. There is literally no reason to ever use 3mm or 10 mm markers from my experiences. I did some scans to show you these scanners are capable of what you are after if there are markers detected. Below is a 3d printed coaster in shape of a gear and it is black which is worst case scenario as I had to crank the exposure all the way to 10. The other pieces are white so the exposure needs to be at 1 and thus the gear coaster below them isn’t visible except for the second pic where I increased exposure simply so you can see sizes. The coaster gear is 85mm in diameter and the little pieces are 25mm in diameter. In the pics you can see the red markers being recognized. They are a better gauge of distance than the side bar, especially when hand scanning as you can see when they light up red that anything near them should get scanned. These scans were done with full field, scanner on tripod with the turntable just spinning around in a circle. Not single shot mode. The gear could use a couple more tilted angles to get the teeth fully or lying down. I just did one scan like how you had yours setup along with the smaller pieces below to show detail on small pieces. The small piece with little ridges measures 3mm for the height of the ridges from the square part.
Hi @3Ding.hr
Did you contacted the support at all ?
You can talk to me but I am sadly not responsible for your issue , I can give you a tip in scanning but for te technical issues with system and software you need to contact technical support .
