Revo Scan V5.2.1.420 crashes during texture mapping

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1

Revo Scan V5.2.1.420 crashes during texture mapping, cannot complete scan process.

Crash log:
2023/07/24 13:18:39
Exception Code: 0xc0000005 Exception Address: 0x7ff9eb5b853a
Module:
Section name: .text - offset(rva) : 14753a

2023/07/24 13:18:38
Exception Code: 0xc0000005 Exception Address: 0x7ff9eb5b853a
Module:
Section name: .text - offset(rva) : 14753a

Name : GPP::MD5String - offset: 0x24a, 0x7ff9eb5b853a
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xff9, 0x7ff9eb5bd0c9
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf29, 0x7ff9eb5bcff9
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf29, 0x7ff9eb5bcff9
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf29, 0x7ff9eb5bcff9
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0xf91, 0x7ff9eb5bd061
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::Init - offset: 0x10b6, 0x7ff9eb5bd186
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::NNQuery::FindKNN - offset: 0x35e, 0x7ff9eb5bad5e
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::ComputeImageColorIds::ProjectImageColorIdToMesh - offset: 0x2533, 0x7ff9eb6e3c23
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::TaskBase::OnComplete - offset: 0x70, 0x7ff9eb5b43d0
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::TaskBase::OnComplete - offset: 0x117, 0x7ff9eb5b4477
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::ThreadPool::WaitUntilAllDone - offset: 0x2c5, 0x7ff9eb5b47d5
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : GPP::ThreadPool::WaitUntilAllDone - offset: 0x109, 0x7ff9eb5b4619
Module: C:\Program Files\Revo Scan 5\zxPointCloudProcessing64.dll
Name : configthreadlocale - offset: 0x92, 0x7ffacfd51bb2
Module: C:\WINDOWS\System32\ucrtbase.dll
Name : BaseThreadInitThunk - offset: 0x14, 0x7ffad0d97614
Module: C:\WINDOWS\System32\KERNEL32.DLL
Name : RtlUserThreadStart - offset: 0x21, 0x7ffad22826b1
Module: C:\WINDOWS\SYSTEM32\ntdll.dll

2

@arifg Hi there, could you please send the project to our email: customer@revopoint3d.com, our R&D team will check first

3

The project is 295 MB in size archived, e-mail won’t accept it. Take it from here; Project07242023125438.zip

4

Hi @arifg I just checked your project and it finished texturing in under 2 min in RS 5.2.1.420 , no crashing issues .

Screenshot 2023-07-25 052045
Screenshot 2023-07-25 0520451545×976 175 KB

How much RAM your device have and how much is available for the processing ? because other than that I see here no issue .

5

128GB of DDR5-6000 RAM (98GB available), Intel i9-13900 processor (24 cores, 31 Logical processors), MSI NVIDIA GeForce RTX 3080 Ti GPU, Samsung SSD EVO 980 PRO 2 TB. Please take a crash dump here: RevoScan5-5.2.1.420-20230724135419.zip

6

You should have no issues with texturing looking on your specifications , something else is goin on in your system .
Hopefully the dev team find out what is bugging your software while processing as definitely it is not a lack of resources .

7

@arifg Hi there, please send us the entire logs folder for the tech team to further analyze the problem and provide the best solution, you can find it this way:

c:\Users\username\RevoScanData\logs​​

8

Logs in folder c:\Users\username\RevoScanData\logs​​ haven’t updated since May, I assume, they are related to previous versions of RevoScan. Sent logs from C:\Users\username\AppData\Local\RevoScan5\logs instead to your e-mail. There is also a copy of them here: logs.zip

9

@arifg Thanks for the log, I have replied to you via email, please kindly check it. And let me know if you have any other questions~

10

Hi there,
The version 5.2.2.432 still crashes same as 5.2.1.420

11

@arifg Hi Arifg, version 5.3.0 has this problem solved, this version will be published around August 15th. Please kindly wait for some time~

12

@Revopoint-Mia Any progress with this issue? V5.2.4 still crashes.

13

@arifg Please kindly wait for some time and I apologize for the delay, V5.3.0 will come next week~

14

@Revopoint-Mia Version 5.3.0 still crashes same way as all previous versions.

15

@arifg Please enter C:\Users\XXX (personal account)\AppData\Local\RevoScan5\config in the browser (note that the AppData directory is hidden) and turn on the fullDump switch in the revoscan.conf file.

45ad282f99f2c149d05448fb1c53d740
45ad282f99f2c149d05448fb1c53d740733×503 85.8 KB

Turn on the fullDump switch in advance. After a crash, you need to upload the following files (two together):

d0d5c6111795102209eaa0794cff4b63
d0d5c6111795102209eaa0794cff4b63787×162 8.39 KB

16

Hello @Revopoint-Mia ,
Please take the crash dumps here: crash.zip

17

@arifg Got it, already sent team to check, I will reply you once I get their feedback.