Revo Metro 5.8.5 (windows) crash in parallel line mode

Support & Feedback Issues
1

Hi everyone, after updating to Revo Metro 5.8.5 I ran a performance check on my PC again: with version 5.8.4 it was poor, now it’s good.
My PC has Windows 11 Pro 24H2, an i7-7700, 32 GB RAM, and an NVIDIA GeForce GTX 1080 8 GB graphics card (not compatible with Revo Metro, which I only use CPU acceleration).

In feature scan mode now I see a good increase in frame rate, which is good.

Unfortunately, when I switch to parallel line scanning, the frame rate, which averages 20-25 fps, drops to very low levels after about a minute: the software freezes and sometimes resumes after a minute, other times it crashes and the window closes. The more markers there are, the worse it gets. If I use less then 20 markers I can complete the workflow without crashes, with all the limitations that result from an insufficient number of markers.

I never had time to retrieve the Windows Error Reporting file, but I can see the Application Log line, and the error still refers to the Qt5Core.dll library.
I upload last XML log below, hoping it’ll be useful for debugging

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode> 
<Keywords>0x8000000000000000</Keywords> 
<TimeCreated SystemTime="2026-02-02T22:16:29.3901489Z" /> 
<EventRecordID>251088</EventRecordID> 
<Correlation /> 
<Execution ProcessID="2556" ThreadID="24396" /> 
<Channel>Application</Channel> 
<Computer>Elitedesk</Computer> 
<Security UserID="S-1-5-21-3962598284-3883527030-629466905-1002" /> 
</System>
<EventData> 
<Data Name="AppName">RevoMetro.exe</Data> 
<Date Name="AppVersion">5.8.5.279</Data> 
<Data Name="AppTimeStamp">6979c3cb</Data> 
<Data Name="ModuleName">Qt5Core.dll</Data> 
<Data Name="ModuleVersion">5.12.12.0</Data> 
<Data Name="ModuleTimeStamp">61950737</Data> 
<Data Name="ExceptionCode">c0000005</Data> 
<Data Name="FaultingOffset">000000000002f15a</Data> 
<Data Name="ProcessId">0x411c</Data> 
<Data Name="ProcessCreationTime">0x1dc948f5b299b50</Data> 
<Data Name="AppPath">C:\Program Files\Revo Metro\RevoMetro.exe</Data> 
<Data Name="ModulePath">C:\Program Files\Revo Metro\Qt5Core.dll</Data> 
<Data Name="IntegratorReportId">ecb7e680-a823-4844-832d-db6a9f38077b</Data> 
<Data Name="PackageFullName" /> 
<Data Name="PackageRelativeAppId" /> 
</EventData> 
</Event>
2

Hi @Officina23

You system is below the specifications to be even minimum , Your graphic card is not supported for GPU acceleration, your CPU is only 7th Gen and suppose to be at least 12th generation or higher depends on used scanners , it is slower than my Win 11 tablet that also can’t be used with Revo Metro for that same reason even with faster CPU and more RAM .

For that reason there is not support for your case , please update your system to at least minimum requirement as there is nothing you can do to make it working better .

If the previous version was working better for you , use it instead.

3

You’re right, my PC is 8 years old and no longer suitable for these applications…
Let’s just say I have an excuse to replace it :innocent:

1 Like
4

You can still use it for Full Field and Auto mode and other non laser mode scanners as they need low resource .

For laser mode sadly time to update … I had not bad system last year with i9 10th Gen but also had to update to get the maximum out of the software and it cost me less than the scanner itself.