POP Firmware Updates

Support & Feedback
1

Is there a way to get the most current POP firmware to install??

3 Likes
2

I have a kickstarter unit.
My unit has firmware v1.6.6.20210208, and Algorithm v6.6.3.0207.

I’m running current software on both windows and android.

The new firmware and algorithm is looking promising.

1 Like
3

please! i think being able to update will make me not want to throw this away

4

Same for me. How to update the firmware? I‘m also stuck on 1.6.6.xxxx when people tell me that they have less problems on higher Firmware versions.
Really disappointing

5

IF there is a way … thinking of returning the device as long as I still can…

7

I have
version 2.7.9.0724
Firmware v1.8.1.20210520
Algorithm V6.6.3.0207

1 Like
8

Guess that’s the real price of being an early adopter. Firmware that doesn’t get updated and possibly will never get one because it can’t for some reason. That seems like a big waste if this thing just sits on the sidelines.

9

Hi @Tbastian @kennytent @chinooker @bplutka @crynool @pka4916 @Slappy

We’re doing internal testing at this period and will let you know once we have any updates.

Best Regards
Cassie

4 Likes
10

@Revopoint-Cassie

That would be fantastic if you could make this happen.

  1. it would show that you designed your product with enough forward thinking.
  2. it would show you stand behind your product, unlike many other Chinese based companies that are here today and gone tomorrow.
  3. it would show you listen to your customer’s concerns.

We hope to hear good news from you. Thank you.

-Tony

2 Likes
11

Speaking as one of the contributors, I can tell you that, yes, Revopoint is standing behind their product. Several of us are working on improvements to the manuals in several languages and, because of this, we are aware of several improvements that are coming to the software and firmware.

3 Likes
12

Please count me in on the firmware update! I’m a Kickstarter Backer, and an enthusiast with early firmware and I am clearly not getting the same results as the demos and reports on new machines. Thanks- Sounds promising. -Chris

13

I have
version 2.9.10.0918
Firmware v1.7.2.20210309
Algorithm V6.6.3.0207

Keen on updates as well!

14

How do I get the firmware upgrade?

My S/N is A2130759266400A31
Firmware is: v1.6.6.20210208
Algorithm is v6.6.3.0207

15

See following post:

1 Like
16

My Firmware is 1.81
Sent a pdf with pics etc. to that e-mail…

17

How long does it take till I get unlocked after sending my signed letter as requested? It’s now 5 days without answer that passed

18

I don’t know the average time, but send a message to @Revopoint-Cassie and she will arrange it. Include a picture of your POP’s serial number, so she’ll know which version of the software you need.

3 Likes
19

got my mail now, check your Spam folder, it was burred inside. → took 5days in total for anyone who is eager to know.

Firmware upgrade instruction is pretty clean straight forward.

Have now successfully upgraded to v2.1.7.20210708 + v6.6.6.0705 thanks :slight_smile:

2 Likes
20

Hi @Piranha16 ,

Glad to see that you upgraded to the latest version of the firmware. Thank you for your updates.

Best Regards
Cassie

21

Im looking for a firmware update on my pop scanner. I have filled out the agreement and took a picture of the SN# and sent them both to the email address forum@revopoint3d.com. it has been 7 days with no reply. I have also checked my spam folder every day. Is there any other way to get the new firmware?