Hello. When scanning objects in Track Scan mode, the tracker often loses the scanner from view on the left side. The app displays the scanner within view. However, as soon as you move closer to the left, the tracker immediately loses the scanner and flashes its LEDs like a Christmas tree.
What could be the problem?
Hi @Parashut
You need to put the Tracker at a bigger distance , you can monitor the distance in the software on bottom left and see how far it is .
The range can improve to couple meters if you put it enough far away from your scanned location .
After 4 days of operation, the tracker’s range decreased. Here is a video showing how the tracker constantly loses the scanner.
Hi @Parashut
Can you send an email to customer@revopoint3d.com
I suspect here is calibration issue between the tracker and the scanner , please advice by the Customer service and don’t forget to include the link to this thread for references .