All basic setup and physical connection has been done and the software shows MetroX connected. However, could not start further function such as calibration or start new project. because the main software keep shows failed to connect scanner or try to reconnect continuously. What can I do ?

I just heard that our customer service team was able to help you with this issue, which is great. If you’re experiencing a similar issue, here’s how you can resolve it: Search for “Camera” in your computer settings and open it, click “Settings”. [7451bb2779b24960ccded39667d4e898] Adjust the…

Hello, can you provide a homepage of the software to help us look into the issue? Like the one below. [image]

This is the screen shot, please check and get back to me… [image]

The software seems fine. The scanner has successfully connected as well. Are you unable to scan when you click on “+New Project”? What kind of prompt does the software display?

this is the error when try to calibration [image]

and error when to try new project [image]

[image] bpark: this is the error when try to calibration [image] Do you encounter this issue every time you click on calibrate? Are you consistently unable to calibrate successfully?

[image] bpark: and error when to try new project [image] Okay, is this the software prompt for trying to create a new project? That means you never could get to that step of the scan.

We suspect there is an issue with the cable connection. MetroX requires the computer’s USB port to be at least USB 3.0. [image] The software connection information also indicates that it is USB 3.0. [USB 3.0] Please try using a different USB port to see if this issue persists.

This has been solved by turn on the both camera setting system wide on windows. Now I can start to try

I have same issue, i tried all of your suggestions but still i’m facing same problem.

MetroX : Connected but no farther step on software

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bpark January 2, 2025, 2:29am 5

this is the error when try to calibration

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MetroX : Connected but no farther step on software

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