Information on aftermarket cables replacing PC to tracker cables for Trackit is required

Support & Feedback
1

I am a Miraco pro, MetroX, and Trackit user.

Prior to November 19th, there was a problem with Trackit’s connection,
After being diagnosed with the revpoint3d customer service,
It takes time to deal with it, so I first purchased blue cable and black cable.
The next day, I was diagnosed with a suspected cable problem, and after the new cable arrived, I tested it again.
Previously, it was connected and disconnected, but the new cable was not connected at all.
revopoint3d exchanged the tracker and tested it after the exchanged tracker arrived, but the problem was not resolved.

I conducted the test again in three ways.

  1. old original blue cable of packages sponsored by kickstarter
  2. New blue cable purchased from revopoint3d
  3. after market usb type C to A 2.0 cable

In case of 1, as before the new tracker was exchanged, it was connected and disconnected.

In case of 2, the connection was not made. Device Manager showed code 43.

In case of 3, the connection was made without any problems. However, since it is usb 2.0, revo track has displayed a speed-related message.

What I’m curious about is from here,
If you know about the USB cable sold in the aftermarket that is more than 6m compatible with trackit, please recommend it.

I’ve already been suffering from this for more than a month now to wait for revpoint3d’s response, and it’s caused a huge disruption to my work.

2

Hi @osakahamo
There is not really a USB cable of the market that can offer the proper speed , the original cable is made by Revopoint and have 2 chips .

I am thinking here that is not the USB cable problem at all but the motherboard that don’t support efficiency the USB 3-1 ports .
I see it too often lately. Not just with Trackit but also with MetroY Pro .

The USB2 cable connected because it was handle less data via the USB port what explains why the other cable did not .

Reinstall your USB ports and its drivers , try Trackit with another computer or laptop with recommended system to confirm it .