dual axis turntable is connected to laptop via bluetooth, but crashes revoscan when trying to connect from the >accessories>dual axis turntable menu.
revoscan v5.5.2 simply crashes every time (older version did the same)…any advice?
Hi @darkson
Sorry I can’t reproduce this error and I never experienced it myself.
I only know that the DAT need location to be able to proper connect to the software.
Anyway please contact customer@revopoint3d.com for technical issues as that is all I can help you here with at this moment .
I am sure they will help you out in no time .
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the same here. same version, bluetooth stick from tp-link (ub500), revoscan 5.5.2 crashes every time i try to connect to the turntable
where do i find a older version of the software? maybe it works with older version
Please turn your location on on your laptop before connecting
If still issues please contact customer@revopoint3d.com
For technical support.
old software builds are not available
As they do not works with scanners the correct way, so please avoid using old software for full functionality of your scanning devices.
my workaround is by using the ios control app on my phone like a remote control, probably better/easier for me to be honest. cheers
Yes for me too , but when using RS MetroX you can’t do that using Auto Mode.
I don’t even know if that was Mac issue or Windows because user do not include any of that info so hard to give any reply on the topic , however the customer@revopoint3d.com will help them out.
same issue, i have Mini,POP2 - scan crashes the moment i try to connect turntable, i just recieved the MetroX and hoped revoscan for metrox will be different, but the problem is the same
Hi @romerko
Please contact customer@revopoint3d.com
For technical assistance
I use both RS latest versions for MetroX and other scanners and nothing crashing on my laptop or PC , so let the technician find out what is doing it on your system.
Make sure you have the latest versions installed.
I have same problem on version 5.6.4
Version 5.6.4 is MetroX version
So what issues you have ?
application crash after open “turntable connect” window
RevoScan5MetroX.exe
5.6.4.156
67c948fb
simpleble.dll
0.0.0.0
63be7fbe
c0000005
000000000001b134
2e0c
01db981e1b11d026
C:\Program Files\Revo Scan 5 MetroX\RevoScan5MetroX.exe
C:\Program Files\Revo Scan 5 MetroX\simpleble.dll
Please contact customer@revopoint3d.com
For future hardware assistance
thx i write him yesterday
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I research problem in bluetooth, on older window 10 not working. after update turntable working.
Hi @MaxEkb77 what update you made?
Win 10 to win 11 or Bluetooth ?
I would like to share the specific info with the team for faster fixation since you found already the issue.
No, W10 1809 to W10 22H2
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That’s great , thank you !