Hey, I’m having some trouble scanning a round object. I tried with and without markers. The point cloud looks great, but the fusion step turns it into a bit of a carousel nightmare. Is there anything I can do to get a better scan?
Scan it on a background covered in markers exactly like @Proschi3D shows in the accuracy vid in this post MetroY videos and comparison with SermoonS1
Hi @renschz
You are using 3D structured light scanners that require creatures in the object to be able to scan it and a sphere is not the object for that kind of scanning .
However you can still scan it using marker mode by placing markers on the objects or around it on the base , you can also use very small elements around it to keep up with the tracking .
Next time please also include what scanners you are using and what operation system .
Hey, thanks for the answers. I don’t know if you can tell but it’s actually scanned in marker mode. You can sorta make out the markers on the ball. But every single item I scan fails in the same way as you see above, doesn’t matter what it is. I use the Inspire 2 on through the RevoScan iOS app, then transfer it to my MacOS to Revo Scan 5. I suspect it’s a software calculation issue with Inspire 2 and Revo Scan 5.
Good news though is if I only use the iOS app it actually works in there, so it seems to be purely a desktop software issue.
Hello, if you are using marker mode then it should scan okay. Have you tried the accuracy check in the calibration menu in the Revo scan software on your PC (It’s in the bottom left of the startup screen). I had similar issues with my Metro Y Pro because of a rough shipping journey, and calibration fixed the issue
Yes, I saw the markers on the ball, but there will not be enough markers visible to the scanner in any one position. That is why you need markers in the background, like in the vid I linked. If you want to get good scans and be effective, you will have to get your head around the theory of how each type of scanner works. It’s not just about having the tools, but also the knowledge and practical experience
Whilst you can open an INSPIRE 2 scan in Revo Scan 5 on a Mac processing always gives strange results as the scanner isn’t supported in Revo Scan 5 at all. That’s why it doesn’t detect the scanner when you plug one in via USB or WiFi. I’ve also tried in desperation waiting for the macOS version of Revo Metro.
So you’ll be able to scan spheres when Revo Metro 5 for Mac is released. I’m just hoping that the release won’t slip yet another month.
Hi @renschz
There is no Mac version yet that support Inspire 2 and Revo Scan 5 for Windows don’t support it either only Revo Metro 5.8.3 for Windows currently is only the software that can run Inspire 2 and process it’s project files , please do not process Inspire2 projects in not supported software , just for clarification. And of course iOS app do support Inspire2 .
From the screenshot it is typical behavior of lack of features or not enough markers , maybe the objects your are scanning are too small using Full Field.
There need to be at least 3 markers visible in each frame while scanning to keep in tracking, looking at the sphere , not enough, 2 in the frame and the rest in the angle . Try to use smaller markers like 3 mm on a smaller objects , but best part will be just adding additional objects around and Scan it without markers in General mode unless you go for Laser mode then markers are nesesery with scanning .
Currently you can calibrate Inspire 2 in Revo Metro for Windows if you have markers issues as well and it will help you out .
If you still experience any issue please contact customer@revopoint3d.com including zipped log files or make video showing this issue in action , the technician will help you out .

