# WiFi Connectivity Issues with Revopoint 3D Scanner – Help Needed! **URL:** \ **Category:** Customer support\ **Created:** [June 10, 2024, 4:13pm UTC](https://forum.revopoint3d.com/t/wifi-connectivity-issues-with-revopoint-3d-scanner-help-needed/26273 "2024-06-10T16:13:22Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![andywilsonn21](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@andywilsonn21](https://forum.revopoint3d.com/u/andywilsonn21)\ **Post date:** [June 10, 2024, 4:13pm UTC](https://forum.revopoint3d.com/t/wifi-connectivity-issues-with-revopoint-3d-scanner-help-needed/26273/1 "2024-06-10T16:13:22Z")
I’ve been experiencing problems connecting my Revopoint 3D scanner to my WiFi network. The scanner often fails to detect my WiFi or disconnects frequently during scans. This makes it challenging to upload scans or control the scanner remotely. Has anyone else faced similar issues? Any tips on resolving this would be appreciated. For more details on WiFi setup, click here. If there’s a specific firmware or software update that might help, please let me know. [Visit this page for troubleshooting steps, but I need more insights](https://fastbroadbandtv.com/fiber-internet). Thanks! ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [June 11, 2024, 6:40am UTC](https://forum.revopoint3d.com/t/wifi-connectivity-issues-with-revopoint-3d-scanner-help-needed/26273/2 "2024-06-11T06:40:39Z")
Hi @andywilsonn21 Please refer to the article for assistance. > **[Wi-Fi Connection(wifi)](https://support.revopoint3d.com/hc/en-us/articles/23762930577691-Wi-Fi-Connection-wifi)** > > External power supply is required, either from a power bank or a wall socket. If powered by a computer, it will be recognized as a USB connection by default. Once the indicator light turns green, o... If you’re unable to resolve your issue, kindly contact our customer service at [customer@revopoint3d.com](mailto:customer@revopoint3d.com).