# Wifi adapter problem **URL:** \ **Category:** Metro Series\ **Tags:** metroy\ **Created:** [April 20, 2026, 5:32pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492 "2026-04-20T17:32:32Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 5:32pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/1 "2026-04-20T17:32:32Z")
Hello. I have an MetroY Pro scanner. I have a plug&Play USB Wifi stick, but it doesn’t recognize the scanner. I don’t see in my list. What can I do? I need another wifi adapter? I tried it with 3 different stick, but not working ☹ I use windows 10 ---
**Author:** ![Xile6](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/xile6/32/4332_2.png) [@Xile6](https://forum.revopoint3d.com/u/Xile6)\ **Post date:** [April 20, 2026, 5:57pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/2 "2026-04-20T17:57:45Z")
Is your wifi stick wifi 6? ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 20, 2026, 6:02pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/3 "2026-04-20T18:02:45Z")
Hi @kORGLYDAD Your WiFi stick need to be 5Ghz only, 2.6Ghz will not work ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 6:06pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/4 "2026-04-20T18:06:56Z")
> **[Keresés eredménye | TP-Link Magyarország](https://www.tp-link.com/hu/search/?q=Archer+T2UB+Nano&t=product)** It is. It support 5Ghz. ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 6:08pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/5 "2026-04-20T18:08:29Z")
No, Only wifi 5 ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 6:14pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/6 "2026-04-20T18:14:40Z")
But my Macbook Air '2017 has only Wifi 5 adapter and it’s work with the scanner. But this is soo slow, this is why I want to use my pc. ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 20, 2026, 6:21pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/7 "2026-04-20T18:21:10Z")
This issue is probably with your WiFi adapter I found some trouble shooting on the product page , you may check it out as it is definitely the adapter settings > **[Why cannot the adapter detect the 5G Wi-Fi of my router? | TP-Link Magyarország](https://www.tp-link.com/hu/support/faq/2989/)** > > Why cannot the adapter detect the 5G Wi-Fi of my router? ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 20, 2026, 6:23pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/8 "2026-04-20T18:23:18Z")
> [@kORGLYDAD](#): > > Only wifi 5 That’s no matter WiFi 5 and 6 are supported , not only WiFi6 . ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 6:24pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/9 "2026-04-20T18:24:28Z")
> [@PUTV](#): > > This issue is probably with your WiFi adapter > > I found some trouble shooting on the product page , you may check it out as it is definitely the adapter settings ☹ I see other 2,4/5G networks. just not the scanner ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 20, 2026, 6:31pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/10 "2026-04-20T18:31:00Z")
I am sorry I have really no idea how help you here out with it as I don’t know that product . Something must be off in the settings that prevent the Scanner network to show up Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for technical assistance, they may give you better tip on it , hopefully! I assume your can see the scanner network also on your phone WiFi ? ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 20, 2026, 6:35pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/11 "2026-04-20T18:35:46Z")
> [@PUTV](#): > > I assume your can see the scanner network also on your phone WiFi ? Yes I see it on my iPhone 13 ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 20, 2026, 7:24pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/12 "2026-04-20T19:24:47Z")
Ok then it is definitely the WiFi adapter issue , you will need to find something better if the technician don’t give you any tip regarding the current one . Just make sure CS knows it working fine on your iPhone and Mac so they don’t think it is the scanner issue. Best way to include the thread link to your support request email as reference . ---
**Author:** ![rjhen3071](https://avatars.discourse-cdn.com/v4/letter/r/9de053/32.png) [@rjhen3071](https://forum.revopoint3d.com/u/rjhen3071)\ **Post date:** [April 26, 2026, 9:18am UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/13 "2026-04-26T09:18:23Z")
I had same problem with a TP-Link adapter I bought on Amazon. Could not get it connected to the scanner. Problem was solved when I changed my region in the scanner from Netherlands to Germany. Regions have different frequenties/channels. Since my adapter was probably a German model, he could not pick up the scanner set to Netherlands. When I changed the region on the scanner to Germany, it worked fine. ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 26, 2026, 9:34am UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/14 "2026-04-26T09:34:39Z")
Ohhh thank you. And how can I change the region to German in the scanner? ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 26, 2026, 5:49pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/15 "2026-04-26T17:49:55Z")
Hi @rjhen3071 that is true I hear about it before but totally forgot. ---
**Author:** ![kORGLYDAD](https://avatars.discourse-cdn.com/v4/letter/k/a587f6/32.png) [@kORGLYDAD](https://forum.revopoint3d.com/u/kORGLYDAD)\ **Post date:** [April 26, 2026, 5:54pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/16 "2026-04-26T17:54:32Z")
Successfull 🙂 I changed it to German, and instantly see the scanner in my wifi connections. Sooo @rjhen3071 thank you very much,… ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [April 27, 2026, 9:16pm UTC](https://forum.revopoint3d.com/t/wifi-adapter-problem/42492/17 "2026-04-27T21:16:47Z")
Hi @kORGLYDAD so what country you were from ? Good to know you solved it !