I decided to buy POP2, because of the preorder promise, to ship at the end of April, wait until the end of April to send an email to revopoint, to ask about the status of my purchase,
revopoint states that the shipping dates for advance purchases end on February 28, 2022 and that my shipment is made the first week of March,
It’s very good, I hope
At the end of March I received an email with a FEDEX tracking number, I was very happy, and as the days went by the shipment was canceled by the sender
I get in touch with revopoint and they answer me with a joke that it was canceled because my data is incorrect, it’s ok I correct the shipping data and wait a few days for the arrival of an email with my new tracking number,
by not getting an email, we contact the revopion team again,
and they tell me that my shipment will be sent soon because they ran out of stock of equipment due to the success that POP2 has had, I am really happy to hear, what I do not understand is
If there is no POP2 stock why do I keep receiving advertising emails saying
"We’re not sure if you got the previous update on POP2 scanners in March about how fast and limited our numbers are getting. So here’s a quick update.
33 POP2 scanners remain and can be shipped in early April as soon as payment is complete.
Shipping is fast and reliable.
Be the first of the 33 units left.
Speed is of the essence, take another look now!
I made the purchase of a POP2 as an investment in a tool, not as a gadget,
I really feel that revopoinot makes fun of me, for continuing to accept orders from a team that they do not have in stock,
I don’t know whether to make a cancellation and refund of the payment
wait for revopoint to send me the POP2 when he wants,
Viking how can you suggest that non-delivery is an issue that should remain secret if customer service does not resolve issues, or when customer services does not respond to messages?
We ordered and paid in the first few days of January. We also immediately put our Pop1 scanner on eBay and sold it at a great loss, because we wanted the better model, trusting REVOPOINT’s advertisement that it would be shipped in February.
11 days ago we were mailed a tracking number, but the tracking number is invalid and can’t be tracked. Message about this was send to customer support, but we have received no answer.
And now through FARFAN’s post we learn that REVOPOINT has sold goods without having shippable number of goods??
It surprises me why VikingELS would want the information to remain secret that REVOPOINT promises goods but does not have scanners that are actually available for sale and shipping?
I support origpad, this IS really problem with shipping. I`m from Russia and waiting from start of Feb, and I see, the problem much more bigger than I thought. I cant imaging, how much long will wait yet my order. Support services very slowly and feedbackless
I asked for my refund and they applied it to me, now I bought a POP2 from a friend in my country, the success of the COVID wave in China is unfortunate but it is not fair to play with customers in this way, I hope that with the launch of the POPs MINI, There are no such complications and they are more professional
There is zero policy when it get about Covid 19 lock down in China , I guess you just have no idea , so what is not fair and who is playing with the customers ? how ignorant of you to even say that ! you have no idea how many business go down because of that.
You can still order POP1 and POP2 direct from Amazon the next day delivery is available , at least in USA
I contacted Support and asked if I should cancel a few days ago… They assured me that it was packed up and ready to go and asked if i’d be willing to wait. They gave me a tracking number… but I can’t figure out what shipper it is for and the tracking app still says “ordered”
still waiting on a reply for mine which is still sitting saying unfulfilled… they use crealitys lizard as a laughable scape goat for it being unknown and they can have you one in 3 to 5 shipping days… but the fact is creality is posting emails saying shipments for it will be enroute in days and im sitting here wondering if revo will answer and get moving
if you have issues please contact the customer service , nobody can resolve your issues here .
China has a labor day holidays until May 4 starting yesterday , they will be back at work on May 5.
But the customer service is still working .
You should made an order on Amazon, you would have it the day after .
@TinWhisperer I wonder why everyone binding POP2 with Lizard or Creality , beside Creality stealing Revopoint promotional videos idea and plagiarize it all to each second of it for own gain , they also stolen partial software and patent for their early scanner , for me that are criminals , I canceled my pledge for Lizard before this happen as I saw the lawsuit in the news , I knew it gonna blows everything .
But let’s not getting deeper in this situation , there is plenty of angry creality customers that don’t want to support frauds , talking about will only adds more wood to the fire .