# Scanner Disconnected **URL:** \ **Category:** Customer support\ **Created:** [September 14, 2023, 4:31pm UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028 "2023-09-14T16:31:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jokermachine](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/jokermachine/32/12489_2.png) [@jokermachine](https://forum.revopoint3d.com/u/jokermachine)\ **Post date:** [September 14, 2023, 4:31pm UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/1 "2023-09-14T16:31:00Z")
Scanner will not connect. LED light stays blue. Tried on multiple computers same result. Wireless doesn’t work either. Mini is less than a year old ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [September 14, 2023, 5:43pm UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/2 "2023-09-14T17:43:55Z")
Hello @jokermachine Please try this one [https://forum.revopoint3d.com/t/tutorial-mini-pop2-range-firmware-update-error-tip-fix/18657/7](https://forum.revopoint3d.com/t/tutorial-mini-pop2-range-firmware-update-error-tip-fix/18657/7) If you can’t reset it back to green , let me know I will switch you to customer support . Blue light showing up if the scanner is stuck on reboot , like firmware update or calibration update … Let me know if that was the case to determine the case . ---
**Author:** ![jokermachine](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/jokermachine/32/12489_2.png) [@jokermachine](https://forum.revopoint3d.com/u/jokermachine)\ **Post date:** [September 14, 2023, 9:42pm UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/3 "2023-09-14T21:42:08Z")
I tried that and the light turns red. Than I tried to keep the current firmware and light turns blue, but the scanner is still disconnected. ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [September 15, 2023, 3:09am UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/4 "2023-09-15T03:09:19Z")
Ok then there is issue with rebooting of the firmware , please write to [customer@revopoint3d.com](mailto:customer@revopoint3d.com) including the link to this thread and your forum ID name . They will tell you what to do next , please tell them that you already tried to reset the scanner but did not worked . Also include your scanner serial and firmware number . They will make appointment with you to resolve this issue . That’s all I can do for you from here … you need now technical assistance and probably custom firmware update . ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [September 15, 2023, 3:44am UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/6 "2023-09-15T03:44:20Z")
Hi Catharina, thank you so much for your enthusiastic reply and positive problem solving ！❤ ❤ ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [September 15, 2023, 3:47am UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/7 "2023-09-15T03:47:02Z")
We are very sorry to hear about the problems you are experiencing. Please write to our customer service team [customer@revopoint3d.com](mailto:customer@revopoint3d.com), they will actively help you to solve the problem. ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [September 15, 2023, 3:47am UTC](https://forum.revopoint3d.com/t/scanner-disconnected/22028/8 "2023-09-15T03:47:23Z")
You welcome Jane , I do my best I can … 😊