# Revoscan 5.4.6.951 bug
**URL:** https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236
**Category:** Issues
**Created:** [April 25, 2024, 11:40am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236 "2024-04-25T11:40:31Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@robobear](https://forum.revopoint3d.com/u/robobear)
#### Post date: [April 25, 2024, 11:40am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/1 "2024-04-25T11:40:31Z")
So does anyone have a bug with their latest and greatest update - after installing and doing a scan, upon finishing it, there’s nothing showing in the mainscreen, everything looks like it works but the main screen where the scanning happens is blank, and no points can be captured - until restart of software - after the second update, same problem - also no idea what has been updated, I’d rather go back to the version that worked fine… where can I download that?
---
### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [April 25, 2024, 4:46pm UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/2 "2024-04-25T16:46:21Z")
There is still a bug , and the bug is for some time now , especially when resuming scanning or starting second scan . There are no previous versions available so you have to wait for a new update that will fixing it .
Using older versions can cause more bad than good in this case so I recommend to wait for the bug fixes.
---
### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [April 27, 2024, 4:39pm UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/3 "2024-04-27T16:39:49Z")
> [@\[Windows & Mac \] Revo Scan V5.4.7](https://forum.revopoint3d.com/t/windows-mac-revo-scan-v5-4-7/25263):
>
> Hi everyone. Revo Scan 5.4.7 for Windows and macOS are now available on the official website. Download it at: [revoscan5](https://www.revopoint3d.com/pages/revoscan5) Updates: Adds a survey pop-up on the home screen. Adds a function to control the Dual-axis Turntable’s rotation start/pause with the scanner’s start/pause controls. Scanning Distance settings are now saved and remembered in projects. MIRACO’s screenshots and screen recordings can now be imported to a PC in Revo Scan. Adds a prompt to name projects when creating a new projec…
New version check it out !
---
### Author:  [@Doog1](https://forum.revopoint3d.com/u/Doog1)
#### Post date: [July 5, 2024, 8:43am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/4 "2024-07-05T08:43:28Z")
I just got a mini 2 and downloaded the latest software. I have the same problem, the main screen stays black with no preview. When I start the scan it still stays black and says there is not enough features for the point cloud, or something like that…… I have tried it on two different computers with plenty of gpu power, and still the same thing. Is anyone else having these problems with the new software?
---
### Author:  [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)
#### Post date: [July 8, 2024, 3:07am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/5 "2024-07-08T03:07:41Z")
Hi @Doog1
This looks more like a hardware issue. Are you using Windows? If so, please help troubleshoot by following the steps below.
Please help me get 42 images to do the final confirmation.
Please follow the steps below, for Windows OS only:
Please download and unzip the folder get\_image.zip to your computer.
> **[get\_image.zip](https://drive.google.com/file/d/1Yaa7XOdndxbtBA4nixwkHVOT-777gym4/view?usp=share_link)**
>
> Google Drive file.
Do not open the software. Plug in the scanner to your computer and wait until the green light turns on. Do not open the software, then, point the scanner at a white wall or any white object.
Open folder get\_image, double-click on the get\_image.bat file and wait patiently for 5 minutes. 42 images will be generated automatically in the folder get\_image.
Please pack and send me these 42 images.
---
### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [August 29, 2024, 8:59am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/6 "2024-08-29T08:59:54Z")
---
### Author:  [@Doog1](https://forum.revopoint3d.com/u/Doog1)
#### Post date: [September 9, 2024, 12:44pm UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/7 "2024-09-09T12:44:58Z")
Hi there,
Sorry for the long delay in responding. I received the message, but was unable to do what you requested until now. I have done the images using the get\_image file that you sent to me and I am sending them to you now.
---
### Author:  [@Doog1](https://forum.revopoint3d.com/u/Doog1)
#### Post date: [September 9, 2024, 12:47pm UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/8 "2024-09-09T12:47:52Z")
Except how do I upload the 42 images to you???
---
### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 9, 2024, 1:10pm UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/9 "2024-09-09T13:10:37Z")
> [@Doog1](#):
>
> Except how do I upload the 42 images to you???
Zip it and use Google drive or ant free hosting service , you can also PM @Revopoint-Jane and send the images via the PM message ( 5 at a time )
---
### Author:  [@Doog1](https://forum.revopoint3d.com/u/Doog1)
#### Post date: [October 14, 2024, 6:55am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/10 "2024-10-14T06:55:58Z")
Hi there,
I am writing about a follow up to a problem with the Revopoint mini. I was told to download a program and use it to take a series of images with the scanner, and then send it back to them, which I did about 3 weeks ago. I have heard nothing back from them since about this issue. I need to know what to do about this… whether it can be fixed on my end or whether I have to send it back to be replaced. Can you please respond this for me? Thank you
---
### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [October 14, 2024, 7:28am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/11 "2024-10-14T07:28:11Z")
Hi @Doog1 please DMs @Revopoint-Jane where you sent last time the requested images .
Revopoint was on national Holidays for one week , but everyone is back in office again
I don’t know to whom you were talking last time to [customer@revopoint3d.com](mailto:customer@revopoint3d.com) or @Revopoint-Jane you need to follow with the contact .
I don’t do hardware support in the forum and can’t answer you the question .
Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) again or write DM to @Revopoint-Jane if you contacted her early regarding your issue .
I am sure they going to resolve it for you in no time .
Just don’t wait again 2 weeks .
---
### Author:  [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)
#### Post date: [October 14, 2024, 8:54am UTC](https://forum.revopoint3d.com/t/revoscan-5-4-6-951-bug/25236/12 "2024-10-14T08:54:26Z")
Hi @PUTV , thanks for the explanation. ❤
Yes, @Doog1 has contacted me via message and I will follow up on this. I have replied to your private message, please check, thank you!