Hello
I have been seldomly using my metrox pro.
I got MSI Ktana Core i9 with 32 gb ram and rtx Vcard I think is plenty of good machine.
When I scan sometimes suddenly out of the blue the software clsoes without any intervention or warnings
Whan can be causing this?
Also scanning is somehow slow to appear at the screen with like some lag. anyone experiencing the same?
Hi @beletech
Do the performance check in the software to see what is the best choice for your scanning acceleration , CPU or GPU.
If the software closing there may be some system issue , like outdated graphic driver etc, best option is to contact the technician at customer@revopoint3d.com, they will check your logs to find exactly what is happening and what causing the crash.