# Revo Scan Keeps Disconnecting Anytime there is movement within the Camera **URL:** \ **Category:** Issues\ **Created:** [October 24, 2024, 6:26pm UTC](https://forum.revopoint3d.com/t/revo-scan-keeps-disconnecting-anytime-there-is-movement-within-the-camera/29521 "2024-10-24T18:26:46Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![ScannerTime](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@ScannerTime](https://forum.revopoint3d.com/u/ScannerTime)\ **Post date:** [October 24, 2024, 6:26pm UTC](https://forum.revopoint3d.com/t/revo-scan-keeps-disconnecting-anytime-there-is-movement-within-the-camera/29521/1 "2024-10-24T18:26:46Z")
The Scanner is connected until I need to start scanning. I’ve restarted my computer and have tried different USB ports but it is not working. I do not know what the problem is, and I do not have a power pack so I cannot connect to this via wifi. What do I do? ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [October 25, 2024, 11:29am UTC](https://forum.revopoint3d.com/t/revo-scan-keeps-disconnecting-anytime-there-is-movement-within-the-camera/29521/2 "2024-10-25T11:29:45Z")
Hi @ScannerTime Did you tried to check the camera privacy settings ? Usually it rest after win updates . If set on for Revo Scan correctly and still not working please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for hardware issue . In most cases your USB port don’t want to power the scanner properly, you may change the pory and find the best one that works . That’s all I can help you here with … for more please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) Including the name of your scanner and the serial number Also remember to download the latest software 5.5.0