Range 2 stuck "connecting" on Revo Scan 6

Support & Feedback
1

Hi all,

I am having connection issues with my new Range 2. I can connect to Revo Scan 5 fine over USB and Wifi but on Revo Scan 6 I just get “Range 2 connecting”. But it never actually connects. It does this on two different computers. Im on version 6.3.1. Any help would be appreciated. Thanks.

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2

FIXED: After connecting in Revo Scan 5 again, I was prompted to perform a firmware update on the scanner. After update, Range 2 successfully connects to Revo Scan 6.

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