# Post computer or motherboard being used for USB port compatibility **URL:** \ **Category:** Discussions\ **Created:** [April 27, 2021, 10:47am UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061 "2021-04-27T10:47:46Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![KnightRid](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/knightrid/32/126_2.png) [@KnightRid](https://forum.revopoint3d.com/u/KnightRid)\ **Post date:** [April 27, 2021, 10:47am UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/1 "2021-04-27T10:47:46Z")
I figured since I know 2 of us are having problems with USB3.0 or 3.1 ports not giving enough power for the POP that I would ask this here in the hopes that people who are using it just fine on a COMPUTER (NOT CELL PHONE) could post which motherboard they are using (if custom built) or the make and model of the computer you have that works. For me I have the Gigabyte GA-AB350-GAMING 3 motherboard and it does NOT work with the POP on any of the USB ports I have tried nor does the POP work with the powered USB 3.0 hub I bought _sigh_ ---
**Author:** ![scaleflyer](https://avatars.discourse-cdn.com/v4/letter/s/71c47a/32.png) [@scaleflyer](https://forum.revopoint3d.com/u/scaleflyer)\ **Post date:** [April 27, 2021, 6:16pm UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/2 "2021-04-27T18:16:26Z")
Using an ACER E-15 laptop; 6Gb memory, 2.2 GHz processor and 3.0 USB ports. My setup and first trial with the enclosed figure was perfect. Better than I expected considering all the posts about this and that not working, etc. I plugged it into the port and it was recognized instantly as the preview picture popped right up. ---
**Author:** ![Kolomari](https://avatars.discourse-cdn.com/v4/letter/k/aeb1de/32.png) [@Kolomari](https://forum.revopoint3d.com/u/Kolomari)\ **Post date:** [April 27, 2021, 7:19pm UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/3 "2021-04-27T19:19:48Z")
I haven’t gotten my scanner yet, so I can’t provide PC info and results. I do remember that there have been comments on some of the YouTube reviews that you need to run the Pop using a powered USB 3.0 hub (one that plugs in). You can get one on Amazon for about $20-$30 USD. I really like the Anker 8-port hub and have a couple I’ve been using for a few years. ---
**Author:** ![KnightRid](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/knightrid/32/126_2.png) [@KnightRid](https://forum.revopoint3d.com/u/KnightRid)\ **Post date:** [April 28, 2021, 10:05am UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/4 "2021-04-28T10:05:52Z")
Yep, I bought a powered USB hub because I thought that would work but I get the same results. Scanner does work on my cell phone when hooking it to an external battery pack and doing the hotspot stuff so I know it works at least a little. ---
**Author:** ![andyt](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@andyt](https://forum.revopoint3d.com/u/andyt)\ **Post date:** [April 28, 2021, 3:23pm UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/5 "2021-04-28T15:23:35Z")
Alienware laptop seems to work ---
**Author:** ![JeffLindstrom](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@JeffLindstrom](https://forum.revopoint3d.com/u/JeffLindstrom)\ **Post date:** [September 30, 2021, 7:56am UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/6 "2021-09-30T07:56:36Z")
I am using a Dell 7480 laptop. The three USB 3.0 ports and the one USB C port have all worked when connected to the POP. I occasionally see that the POP does not connect. When this happens, removing and re-inserting the plug in the laptop does the trick. I have read elsewhere on the forum that Handy Scan should already be open when connecting the POP. I have connected the POP and completed its POST routine before starting Handy Scan with no problem (I just did it now to confirm). ---
**Author:** ![Paulclemy](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@Paulclemy](https://forum.revopoint3d.com/u/Paulclemy)\ **Post date:** [October 5, 2021, 2:47pm UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/7 "2021-10-05T14:47:27Z")
I have used mine on a Surface Pro 1 and Surface Pro 4, both on battery and mains power, no problems so far although the battery runs down really fast when POP is connected. ---
**Author:** ![Rusty](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@Rusty](https://forum.revopoint3d.com/u/Rusty)\ **Post date:** [October 21, 2021, 2:47pm UTC](https://forum.revopoint3d.com/t/post-computer-or-motherboard-being-used-for-usb-port-compatibility/2061/8 "2021-10-21T14:47:11Z")
Macbook Pro, 16" i9. Haven’t tried using it with the USB-capable Mac beta yet, but I have Windows installed under Parallels VM, and the Windows version of Handy Scan works just fine with a USB connection on any of the 4 Thunderbolt ports.