Hey there,
So all of a sudden I can’t connect with the Pop2. I select the Pop in my wifi, within Revoscan I start a new scan, I get the pop up telling to select the camera, then is stalls and I get an error of “Device needs to restart” and it kick me back to the main menu of Revoscan.
Info:
Thanks for your help!
-Alan
Hi Alan ,
I am moving your thread to technical customer support .
I am sure @Revopoint3D-Gena will check on you ASAP.
In any case you can always contact the customer service at customer@revopoint3d.com , add link to this thread with your forum ID .
I am using Android and Win myself so I am not familiar with your OS you are using .
Hi Alan , it seems that the office was closed yesterday what was Saturday for Revopoint ( Beijing Time) they will be open again on Sunday evening around 8-9 pm EST so @Revopoint3D-Gena will check on your issue for sure .
Hi. I just updated to the latest Devi scan app ob my iPhone and run into the same device restart loop. Is there a fix to get it to scan again?
Thanks
I am not 100% sure since I am not using iPhone .
I see the customer services missed your thread .
Please drop them an email at customer@revopoint3d.com and add a link to this thread with your forum ID name .
That would be the fastest solution here to help you out .