POP 4 - WiFi Client mode never connects (tested across multiple networks)

Support & Feedback
1

Hi Revopoint team,

I’m having trouble getting my POP 4 to connect in WiFi Client mode. Host mode works fine, but Client mode fails to connect under every configuration I’ve tried.

Setup:

  • Scanner: POP 4
  • Software: Revo Scan 6 (latest version downloaded directly from the official site)
  • Computer: Windows PC, WiFi adapter is a Qualcomm FastConnect 7800
  • Powering the scanner via the Battery Grip during all WiFi tests (not USB)

What I did:

  1. Connected the POP 4 via USB, opened Revo Scan 6, went to Settings > Connection Mode, and switched from Host to Client
  2. Entered network SSID and password, clicked Confirm, and waited for the scanner to reboot (indicator light cycled off then back to solid green)
  3. Unplugged USB, powered the scanner via the Battery Grip, and waited 60+ seconds for it to associate

Networks tested (all with the scanner set to Client mode with matching credentials each time):

  1. My main TP-Link Deco mesh network (WPA2-Personal, 2.4GHz) — scanner never appeared in the router’s connected devices list
  2. A dedicated 2.4GHz IoT network on the same Deco mesh (WPA2, simple SSID/password, no spaces or symbols) — scanner never appeared in the device list
  3. My phone’s mobile hotspot (simple SSID/password, no symbols) — scanner never appeared in the phone’s connected devices list either

In all three cases, the scanner’s indicator light goes solid green after the reboot, suggesting it thinks it’s powered and ready, but it never actually shows up as a connected client on any of the three separate networks tested. I also tried an open/no-password network via Revo Scan, but the software requires a password field to be filled in for Client mode, so I couldn’t fully rule out an auth-specific issue that way.

This suggests the scanner’s WiFi radio may not be associating with any network at all in Client mode, rather than an issue specific to my home network configuration.

Could you let me know if this is a known issue with the current POP 4 firmware or Revo Scan 6 build, and whether a fix is planned? Happy to provide additional logs, firmware version info, or test further if that would help.

Thanks,

2

As far as i am aware you would need atleast WiFi6 which resides on 5GHz (and can also incorporate 6GHz).

Therefore i won´t be surprised that you won´t get any success on 2.4GHz…

As stated in the specs on the website:

image
image729×383 16.8 KB

1 Like
3

As @TheGuyWhoAnnoys stated already , only 5GHz are supported , you can’t run that scanner on 2.4GHz

4

I have 5ghz, 6ghz and it wont connect…

I would be curious the recommeded phone to use… False advertising tbh.

5

Just an update. Short of reaching out to Revopoint themselves I have been unable to make it work on any frequency. Can’t rule out it could be a mesh related issue.

6

Hi @rjmelter please change the region to the one you actually living in and avoid to use the AUTO , it should fix the connection issue .

7

The problem still persists.

Same for the phone app.

8

The first time I tried connecting mine in client mode worked perfectly, but ever since it won’t connect at all. I’m also on a Deco, and I’ve tried:

  • Switching off all but the 5GHz band
  • Switching the 5GHz band between the 160 and 80 frequencies
  • Setting up a 5GHz-only guest network just for the scanner so I can keep an eye on whether it connects
  • Switching back to host mode, making sure the region is set to the right country, and switching back to client mode
  • Rebooting the network, the PC, and using different power sources for the scanner (wired and battery)

In all cases, the scanner starts up, the light goes green, I wait over a minute, but it never connects. It never shows up in the connected devices, and Revo Scan doesn’t see it.

9

Please contact customer@revopoint3d.com for technical assistance in this case , they will help you out.

10

Hi @eldeem

If you have still issues with the software please contact customer@revopoint3d.com