POP 3D I received 3 days ago does not work.

After receiving the item, we test it.
But it doesn’t work normally.
The two images on the left come out normally.
The main video in the center does not appear.
Sometimes a stick-like shape is captured.
It does not work even when reinstalling the software and using another computer.
I am wondering if I should get a refund.

Looks broken :slightly_frowning_face:. Allready contact 3d revopoint customer service?

Hi @Chanwoo

Sorry for this issue.

Could you send us a Project file under the “c:/users/xxx/handylookdata” folder? You can send it to forum@revopoint3d.com.

Best Regards
Cassie

I sent the file to that email.