# POP 2 not connecting

**URL:** <https://forum.revopoint3d.com/t/pop-2-not-connecting/24124>\
**Category:** Customer support\
**Created:** [March 4, 2024, 7:43pm UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124 "2024-03-04T19:43:48Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![krazy931](https://avatars.discourse-cdn.com/v4/letter/k/e495f1/32.png) [@krazy931](https://forum.revopoint3d.com/u/krazy931)\
**Post date:** [March 4, 2024, 7:43pm UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124/1 "2024-03-04T19:43:48Z")

</div>

I have had this issue for over a year now and kind of just set it aside as i was having other life issues, but i am back and was trying to get back into the swing of scanning things again but i am still stuck at the same spot i was over a year ago…

When i plug my pop 2 in device manager recognizes it as trusted hardware but even in the newer revoscan 5 it doesnt find it … also it just sits at a blue led and seems as if it should be green ??? any help would be apopreciated to get this brick working

---

<div class="post-metadata">

**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [March 5, 2024, 1:03am UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124/2 "2024-03-05T01:03:51Z")

</div>

Hi @krazy931

If your POP2 is on blue light , you can’t connect it to any software .  
Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) and don’t wait until your warranty ends , since this is hardware issue and probably after firmware update .

Very serious issue so please contact the technician at Revopoint ASAP

---

<div class="post-metadata">

**Author:** ![krazy931](https://avatars.discourse-cdn.com/v4/letter/k/e495f1/32.png) [@krazy931](https://forum.revopoint3d.com/u/krazy931)\
**Post date:** [March 5, 2024, 1:35am UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124/3 "2024-03-05T01:35:18Z")

</div>

Emailed them about it and still no response prior and again today

---

<div class="post-metadata">

**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\
**Post date:** [March 5, 2024, 1:44am UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124/4 "2024-03-05T01:44:18Z")

</div>

Hi @krazy931

Please let me know the SN code of your POP 2 like below. As well as your email (if you mind, you can contact me via Message) and I’ll ask customer service to solve your problem as soon as possible.

 ![4ec08336b7d66d26e49affa0a241a717](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/d/a/da7d80ddd6d0d91a46342096cf03db8ae6f1dd1f.jpeg)

---

<div class="post-metadata">

**Author:** ![krazy931](https://avatars.discourse-cdn.com/v4/letter/k/e495f1/32.png) [@krazy931](https://forum.revopoint3d.com/u/krazy931)\
**Post date:** [March 6, 2024, 12:12am UTC](https://forum.revopoint3d.com/t/pop-2-not-connecting/24124/5 "2024-03-06T00:12:51Z")

</div>

sent them the log file awaiting a reply