# Obj and Ply files Will Not Load. How can I fix this problem?

**URL:** <https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360>\
**Category:** Support & Feedback\
**Created:** [May 22, 2022, 4:38pm UTC](https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360 "2022-05-22T16:38:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Quixote](https://avatars.discourse-cdn.com/v4/letter/q/b782af/32.png) [@Quixote](https://forum.revopoint3d.com/u/Quixote)\
**Post date:** [May 22, 2022, 4:38pm UTC](https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360/1 "2022-05-22T16:38:19Z")

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Hi, After creating the scan files ply and/or obj, with my POP 2, they “cannot be loaded” into any of my 3D software, like Meshmixer, and Chitubox. How can I fix this problem? Thank you - Jeff

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**Author:** ![TinWhisperer](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/tinwhisperer/32/3021_2.png) [@TinWhisperer](https://forum.revopoint3d.com/u/TinWhisperer)\
**Post date:** [May 22, 2022, 4:58pm UTC](https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360/2 "2022-05-22T16:58:20Z")

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Is it a point cloud or a mesh that you’re exporting?

I’ve had issues with some of my exports not working in Fusion 360, I’m also curious about root cause is.

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**Author:** ![JeffLindstrom](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@JeffLindstrom](https://forum.revopoint3d.com/u/JeffLindstrom)\
**Post date:** [May 22, 2022, 10:47pm UTC](https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360/3 "2022-05-22T22:47:04Z")

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Have you tried MeshLab?

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [May 23, 2022, 2:13am UTC](https://forum.revopoint3d.com/t/obj-and-ply-files-will-not-load-how-can-i-fix-this-problem/15360/4 "2022-05-23T02:13:09Z")

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> [@Quixote](#):
>
> Hi, After creating the scan files ply and/or obj, with my POP 2, they “cannot be loaded” into any of my 3D software, like Meshmixer, and Chitubox. How can I fix this problem?

Make sure you have the last software build.  
When exporting fused point cloud use .ply  
If you exporting already meshed objects choice \*.obj  
also change the extension while exporting to the correct one .  
After you exported the obj , you will have “mesh” in their name , that is the one to load to your other programs .  
Pay attention that the proper extension is selected, by default it is .ply I see people exporting as .obj and the files are actually .ply as they do not changed the proper extension while exporting