I am having an issue setting up my pop. I have not received any instructions with it but I did watch YouTube videos and I have also downloaded all the manuals from the website. I then downloaded the software. I did have to override my computer settings to allow this as it is not approved by apple it seems. But when I connect the Pop to my thunder port and open handy scan it keeps giving the message that no device was found, please plug in. So I do not know what issue might be causing this.
This is similar to what I get with my PC laptop. Disconnect the POP and re-connect it to see what happens.
You might have to exit and re-start Handy Scan in between disconnecting and re-connecting the POP, but see if if that’s necessary.
Thanks for taking the time to write. Did as you suggested multiple times, with little success. My scanner is showing a green light which suggests it is fine and that this is a software issue.
Hopefully an answer will present soon.
Sorry your bug isn’t the same as mine on a PC. Another thing to check is the security access. The POP is considered to be a camera, and there have been incidents where people’s cameras have been hacked for an invasion of privacy, so protections have been instituted. I am unfamiliar with Apple products, so I don’t know where to guide you on this; I am hoping that one of the other forum members will be inspired by my comment and give you the information you need.
At this period, the macOS version only supports Wi-Fi mode. The USB mode is under development.
Here is the steps for your reference: [New Release] The Beta Mac Version of Handy Scan - 20210604 - #13 by Revopoint3d