# New pop 2 scanning **URL:** \ **Category:** Customer support\ **Created:** [November 26, 2023, 10:25pm UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062 "2023-11-26T22:25:00Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Idler](https://avatars.discourse-cdn.com/v4/letter/i/e79b87/32.png) [@Idler](https://forum.revopoint3d.com/u/Idler)\ **Post date:** [November 26, 2023, 10:25pm UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/1 "2023-11-26T22:25:00Z")
new to scanning using a pop 2 scanner the preview looks like a scroll not like the object I am scanning----confused please help ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [November 27, 2023, 2:48am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/2 "2023-11-27T02:48:13Z")
Hi @Idler Can you share a screenshot shot showing your issue ? ---
**Author:** ![Idler](https://avatars.discourse-cdn.com/v4/letter/i/e79b87/32.png) [@Idler](https://forum.revopoint3d.com/u/Idler)\ **Post date:** [November 28, 2023, 12:27am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/3 "2023-11-28T00:27:52Z")
Here are 3 scans with all bad??? ![scan 3](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/a/4/a4dabf6148bc44684c7a7b75bf6de6bd7ce3157a.jpeg) ---
**Author:** ![Idler](https://avatars.discourse-cdn.com/v4/letter/i/e79b87/32.png) [@Idler](https://forum.revopoint3d.com/u/Idler)\ **Post date:** [November 28, 2023, 12:28am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/4 "2023-11-28T00:28:33Z")
![scan 2](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/9/4/948243620b11c972ca128f1d65b4a10e0d10e06e.jpeg) ---
**Author:** ![Idler](https://avatars.discourse-cdn.com/v4/letter/i/e79b87/32.png) [@Idler](https://forum.revopoint3d.com/u/Idler)\ **Post date:** [November 28, 2023, 12:29am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/5 "2023-11-28T00:29:13Z")
![scan 1](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/1/a/1a590a4dae767b4954f746dc822fb6ca93c1987b.jpeg) ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [November 28, 2023, 1:18am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/6 "2023-11-28T01:18:41Z")
Hi @Idler the software is already outdated and not supported , please download and install latest Revo Scan 5 version . Also you can use screenshot capture in your laptop by pressing Print Screen key on your keyboard in place of taking pictures with your phone , less work and better quality . But what I see is simple losing tracking in your scans , use marker mode if you have issues with tracking or add additional elements to your scanned scene . I stall latest RS5 it will works better ---
**Author:** ![Idler](https://avatars.discourse-cdn.com/v4/letter/i/e79b87/32.png) [@Idler](https://forum.revopoint3d.com/u/Idler)\ **Post date:** [November 29, 2023, 12:31am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/7 "2023-11-29T00:31:16Z")
installed RS5 unable to scan, I can see the object in the 2 preview windows but nothing in the main window, i can start a scan frames count go’s up but no image and the file is empty. Distance is good confused??? thanks for trying to help ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [November 29, 2023, 1:44am UTC](https://forum.revopoint3d.com/t/new-pop-2-scanning/23062/8 "2023-11-29T01:44:10Z")
Hi @Idler I will move your issue to technical customer support . As it looks like you have hardware issue here .