# Mini faills to start scanning

**URL:** <https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474>\
**Category:** Customer support\
**Created:** [May 5, 2024, 8:33pm UTC](https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474 "2024-05-05T20:33:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kaczorefx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/kaczorefx/32/2688_2.png) [@kaczorefx](https://forum.revopoint3d.com/u/kaczorefx)\
**Post date:** [May 5, 2024, 8:33pm UTC](https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474/1 "2024-05-05T20:33:29Z")

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Has anyone encountered this behavior with the Mini:

- while scanning the process stopped mid-scan with the Mini projecting a single vertical blue line

- after that I can connect to the scanner (Wifi and USB) in the Revoscan software, but as soon as I try starting a scan, both camera feeds are empty and I get a Camera Error “Failed to get camera’s information, please restart the scanner manually.”

- tried Wifi and USB

- tried two separate machines with two different Revoscan versions

- tried Android phone

Every single time the scanner connects to RevoScan but fails to actually start a scan.

Also ever since the single vertical line - the Mini hasn’t flashed the blue projector even once.  
It always flashed the projector a few times when it was connecting to RevoScan - it doesn’t anymore ☹

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [May 5, 2024, 10:06pm UTC](https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474/2 "2024-05-05T22:06:13Z")

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Hi Filip , looks like hardware failure, please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for tech support. You can link this thread in your email.

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<div class="post-metadata">

**Author:** ![kaczorefx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/kaczorefx/32/2688_2.png) [@kaczorefx](https://forum.revopoint3d.com/u/kaczorefx)\
**Post date:** [May 5, 2024, 11:05pm UTC](https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474/3 "2024-05-05T23:05:34Z")

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Yeah, mu suspision.  
I just hoped that maybe I missed something obvious 😕

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<div class="post-metadata">

**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [May 6, 2024, 2:14am UTC](https://forum.revopoint3d.com/t/mini-faills-to-start-scanning/25474/4 "2024-05-06T02:14:35Z")

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I am afraid there is nothing I can tell you to fix it … but the tech team can  
And of course they will .  
You did already everything possible to test it out .