# MetroX, scanner disconnected

**URL:** <https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304>\
**Category:** Customer support\
**Created:** [December 27, 2024, 5:44pm UTC](https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304 "2024-12-27T17:44:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![100](https://avatars.discourse-cdn.com/v4/letter/1/a698b9/32.png) [@100](https://forum.revopoint3d.com/u/100)\
**Post date:** [December 27, 2024, 5:44pm UTC](https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304/1 "2024-12-27T17:44:27Z")

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I powered up the scanner and it shows a green ring of light, the fan is working but it says  
on RevoScan 5.5.0 “scanner is disconnected”. What could the problem be?

Please don’t say to unplug and retry.

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**Author:** ![ivan](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/ivan/32/16571_2.png) [@ivan](https://forum.revopoint3d.com/u/ivan)\
**Post date:** [December 27, 2024, 5:49pm UTC](https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304/3 "2024-12-27T17:49:18Z")

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You use wrong Revo Scan Version. There is one only for MetroX!

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**Author:** ![ivan](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/ivan/32/16571_2.png) [@ivan](https://forum.revopoint3d.com/u/ivan)\
**Post date:** [December 27, 2024, 5:51pm UTC](https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304/4 "2024-12-27T17:51:43Z")

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> [@tada Revo Scan 5 MetroX: Now Ready for You!](https://forum.revopoint3d.com/t/revo-scan-5-metrox-now-ready-for-you/30889):
>
> rocket Exciting News for MetroX Users! rocket The highly anticipated Revo Scan 5 MetroX is NOW AVAILABLE! musclecalling Get your hands on this powerful software by clicking the link below: [Best 3D Scanning Software-Revo Scan 5](https://global.revopoint3d.com/pages/support-download)memo But wait, there’s more! Watch our tutorial videos before giving your MetroX a spin to unlock its full potential! [https://youtube.com/playlist?list=PLN8UlQmwKrZISjkUyKt-H1pmSlsqwSLMw&si=aVdDAthJ\_N\_9nI8H](https://youtube.com/playlist?list=PLN8UlQmwKrZISjkUyKt-H1pmSlsqwSLMw&si=aVdDAthJ_N_9nI8H)books For even more insights, tips, and resources…

On the page scroll down, there is Revo Scan 5 _MetroX_ to download.

Happy scanning!

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**Author:** ![100](https://avatars.discourse-cdn.com/v4/letter/1/a698b9/32.png) [@100](https://forum.revopoint3d.com/u/100)\
**Post date:** [December 27, 2024, 5:57pm UTC](https://forum.revopoint3d.com/t/metrox-scanner-disconnected/31304/5 "2024-12-27T17:57:38Z")

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Really… I had to scroll down… It looked like that was everything on the page.