# MetroX not connecting with Mac

**URL:** <https://forum.revopoint3d.com/t/metrox-not-connecting-with-mac/37313>\
**Category:** Support & Feedback\
**Tags:** metrox\
**Created:** [May 18, 2025, 2:52am UTC](https://forum.revopoint3d.com/t/metrox-not-connecting-with-mac/37313 "2025-05-18T02:52:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![djh](https://avatars.discourse-cdn.com/v4/letter/d/e36b37/32.png) [@djh](https://forum.revopoint3d.com/u/djh)\
**Post date:** [May 18, 2025, 2:52am UTC](https://forum.revopoint3d.com/t/metrox-not-connecting-with-mac/37313/1 "2025-05-18T02:52:42Z")

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I have a MetroX and a Mac Studio with the m4 max. I have installed the revoscan MetroX software, but nothing happens when I connect my scanner to the Mac. It isn’t found in USB devices or by the revoscan software. I do not have this problem on my Windows PCs.  
I have tried the supplied USB A to C adapter, a known working A to C adapter and a usb 3.0 hub with USB-A ports and none will let the scanner connect to the Mac.

Any advice or assistance would be greatly appreciated.

Thanks

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [May 18, 2025, 1:17pm UTC](https://forum.revopoint3d.com/t/metrox-not-connecting-with-mac/37313/2 "2025-05-18T13:17:43Z")

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Hi @djh

Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for technical issues.