# MetroX doesnt work properly **URL:** \ **Category:** Discussions\ **Tags:** metrox\ **Created:** [June 17, 2025, 5:12pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293 "2025-06-17T17:12:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Evgen](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/evgen/32/1013_2.png) [@Evgen](https://forum.revopoint3d.com/u/Evgen)\ **Post date:** [June 17, 2025, 5:12pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/1 "2025-06-17T17:12:00Z")
I can’t scan anything on my laptop properly. The software says 60 frames, but in fact there are zero! Ryzen 7 5800H 32gb memory 3070 video card M2.SSD If I manage to capture a few points, then when mixing programs, it removes most of them. Version 5.6.6. The tracking of the tags constantly crashes, and the range indicator does not work, or shows with a huge delay. I connected the scanner to the USB-C port. I bought it on Kickstarter. This is my 4th scanner bought on Kickstarter. And again, nothing works properly. I really want to return it back to the developer. [Video](https://youtube.com/shorts/tOWlNRnLMmU?feature=share) ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [June 17, 2025, 5:41pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/2 "2025-06-17T17:41:24Z")
Hi @Evgen This should not work this way so there is speed issue between the scanner and your system . Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for technical assistance Please include the video link with your email . Of the record : My MetroX is fast and don’t do that anymore as it did in your video , but what I did was removing the old software manually before installing new one , and after that calibrated the MetroX using the new software and issue fixed itself . Make sure your USB is 3.0 at least . If the tip above don’t works , just contact technical support . ---
**Author:** ![PrintedForFun](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/printedforfun/32/26001_2.png) [@PrintedForFun](https://forum.revopoint3d.com/u/PrintedForFun)\ **Post date:** [June 17, 2025, 9:10pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/3 "2025-06-17T21:10:59Z")
In the video it looks like your holding it way too far away. Set the scan distance to 400mm, the scanner will only see markers this as far as the acan distance. For training take a ruler to get a feeling for the distance. When getting too far away it shows the last seen markers ---
**Author:** ![Evgen](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/evgen/32/1013_2.png) [@Evgen](https://forum.revopoint3d.com/u/Evgen)\ **Post date:** [June 17, 2025, 9:25pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/4 "2025-06-17T21:25:56Z")
Hello! You didn’t read my review. The range sensor didn’t work in this video. It took about 2 hours to set it up behind the scenes. I know what I’m talking about. ---
**Author:** ![Evgen](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/evgen/32/1013_2.png) [@Evgen](https://forum.revopoint3d.com/u/Evgen)\ **Post date:** [June 17, 2025, 9:30pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/5 "2025-06-17T21:30:55Z")
Hi. Only a complete reinstallation of the operating system helped. I don’t want to clean the system every month so that this software works. I barely managed to get this result. I stitched 6 scans. All the parts in blur. Surface not smooth. I want to sell this scanner…no sharp edges =(( ![{F801584F-BFFD-4CC5-ADC4-9FDFBCDAAD1E}](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/b/7/b772c66591752f233fc3b43893aa7393594feb19.jpeg) ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [June 17, 2025, 9:46pm UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/6 "2025-06-17T21:46:55Z")
> [@Evgen](#): > > Only a complete reinstallation of the operating system helped. I don’t want to clean the system every month so that this software works. I said nothing about the system , just the software once you have new version reinstall it manually then install new version and recalibrate once ! You don’t need to reinstall the system unless you have other issues with it but not really related here. Keeping up with the graphic driver is also important and with your system you should not really have any issues . In place of getting mad at it just contact the customer service to check on your device to make sure it works proper. They will find exactly what is going on. If you use laser mode you need at least 8K of frames to be captured for getting the smooth surface per scanned angle. With Full Field you get the same with just 360 frames and very smooth results. Don’t use the Fusing settings at the highest as your currently object don’t require that settings 0.2 or 0.1 mm is more than enough , then after clean it from overlapped and lose points and mesh with the same Grid settings as your fusing settings for best results . ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [June 19, 2025, 5:01am UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/7 "2025-06-19T05:01:52Z")
Hi @Evgen Revo Scan 5.6.7 MetroX for Windows and macOS is now available on the official website. Download it at: > **[Best 3D Scanning Software-Revo Scan 5](https://global.revopoint3d.com/en-ca/pages/support-download)** > > Download Revo Scan 3D scanning software for Windows and macOS and the 3D scanning app for iOS and Android. Updates: Optimizes the user experience for scanning large objects. Check it out ! ---
**Author:** ![Evgen](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/evgen/32/1013_2.png) [@Evgen](https://forum.revopoint3d.com/u/Evgen)\ **Post date:** [June 19, 2025, 5:59am UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/8 "2025-06-19T05:59:38Z")
What kind of optimization and objects size? Tnx for reply) ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [June 19, 2025, 9:36am UTC](https://forum.revopoint3d.com/t/metrox-doesnt-work-properly/38293/9 "2025-06-19T09:36:24Z")
In general improvement of laser mode and better angle of marker detection . There is not exactly size for larger objects but usually bigger than 7 inches to 3 feet Where small are around 30 mm It is definitely better version. Try out !