# Latest software for Metro fails to calibrate a MetroX **URL:** \ **Category:** Metro Series\ **Tags:** metrox\ **Created:** [December 1, 2025, 10:03pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253 "2025-12-01T22:03:36Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![MonsterMaxx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/monstermaxx/32/22736_2.png) [@MonsterMaxx](https://forum.revopoint3d.com/u/MonsterMaxx)\ **Post date:** [December 1, 2025, 10:03pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/1 "2025-12-01T22:03:37Z")
Just installed the new software and tried to run a calibration. It failed. I did it again and it failed again. BUG?? ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 1, 2025, 10:08pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/2 "2025-12-01T22:08:29Z")
Not that I experienced , but you may send an email to [customer@revopoint3d.com](mailto:customer@revopoint3d.com) and share your feedback . After the latest version was released 5.8.3 I calibrated 4 scans at first try without problem , the early version 5.8.2 had more issues . ---
**Author:** ![MonsterMaxx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/monstermaxx/32/22736_2.png) [@MonsterMaxx](https://forum.revopoint3d.com/u/MonsterMaxx)\ **Post date:** [December 1, 2025, 11:39pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/3 "2025-12-01T23:39:45Z")
> [@MonsterMaxx](#): > > Just installed the new software and tried to run a calibration. It failed. I did it again and it failed again. > > BUG?? ok, reported to email ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 2, 2025, 12:51am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/4 "2025-12-02T00:51:46Z")
Thank you Robin ! ---
**Author:** ![Nickluvin](https://avatars.discourse-cdn.com/v4/letter/n/d78d45/32.png) [@Nickluvin](https://forum.revopoint3d.com/u/Nickluvin)\ **Post date:** [December 2, 2025, 1:00am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/5 "2025-12-02T01:00:31Z")
I had the issue where after installing software, I had to restart the computer first before running and doing a calibration. When I tried to calibrate right after installing I had issues. ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 2, 2025, 1:03am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/6 "2025-12-02T01:03:17Z")
I wonder why , did the camera permission not completely kicked in ? ---
**Author:** ![Nickluvin](https://avatars.discourse-cdn.com/v4/letter/n/d78d45/32.png) [@Nickluvin](https://forum.revopoint3d.com/u/Nickluvin)\ **Post date:** [December 2, 2025, 3:56am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/7 "2025-12-02T03:56:55Z")
No clue. I just know that that I had that issue and doing a restart fixed it. The o’ Microsoft approach ---
**Author:** ![TheBoatScans](https://avatars.discourse-cdn.com/v4/letter/t/b77776/32.png) [@TheBoatScans](https://forum.revopoint3d.com/u/TheBoatScans)\ **Post date:** [December 2, 2025, 9:37am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/8 "2025-12-02T09:37:44Z")
The other Microsoft approach… try it on a different computer. It calibrates on my laptop, but not my desktop. Works like a charm on my desktop but won’t finish a calibration (fails at the calculation stage). So I’m sure it’s something system dependent but I wasn’t motivated to keep investigating. ---
**Author:** ![MonsterMaxx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/monstermaxx/32/22736_2.png) [@MonsterMaxx](https://forum.revopoint3d.com/u/MonsterMaxx)\ **Post date:** [December 3, 2025, 1:29pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/9 "2025-12-03T13:29:29Z")
Tried the reboot trick. Didn’t make any difference, calibration still failed. Now in the hands of support. ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 3, 2025, 1:41pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/10 "2025-12-03T13:41:25Z")
We had yesterday conversation with the team about your case and others to find out if it has to do with the data flows between the USB and the scanner or something else , they working on it . My PC can’t calibrate ( failing at the end ) , yet my laptop had no issues at all by first attempt, little mystery here. But definitely not the issue of the device itself . ---
**Author:** ![Shconer](https://avatars.discourse-cdn.com/v4/letter/s/e274bd/32.png) [@Shconer](https://forum.revopoint3d.com/u/Shconer)\ **Post date:** [December 15, 2025, 7:22am UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/11 "2025-12-15T07:22:49Z")
Same issue as well, fails to calibrate at the calculation stage. ---
**Author:** ![MonsterMaxx](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/monstermaxx/32/22736_2.png) [@MonsterMaxx](https://forum.revopoint3d.com/u/MonsterMaxx)\ **Post date:** [December 15, 2025, 1:30pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/12 "2025-12-15T13:30:05Z")
Got a message this morning after uploading my log files to change two values in an ini file in the calibration folder. This fixed the problem too! They are really prompt about responding. In comparison to Bambu Labs these guys are rock stars ---
**Author:** ![ivan](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/ivan/32/16571_2.png) [@ivan](https://forum.revopoint3d.com/u/ivan)\ **Post date:** [December 15, 2025, 2:15pm UTC](https://forum.revopoint3d.com/t/latest-software-for-metro-fails-to-calibrate-a-metrox/41253/13 "2025-12-15T14:15:16Z")
> [@MonsterMaxx](#): > > In comparison to Bambu Labs these guys are rock stars. Yeah, that’s the customer service other companies lack and it just shows the care and respect for the customers Revopoint has👍🏻