# Inspire 2 Laser Mode Not Working

**URL:** <https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585>\
**Category:** INSPIRE Series\
**Created:** [December 26, 2025, 11:34pm UTC](https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585 "2025-12-26T23:34:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Korsancik](https://avatars.discourse-cdn.com/v4/letter/k/53a042/32.png) [@Korsancik](https://forum.revopoint3d.com/u/Korsancik)\
**Post date:** [December 26, 2025, 11:34pm UTC](https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585/1 "2025-12-26T23:34:29Z")

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I’ve had the Inspire 2 for a week, and the laser mode was working fine. However, today it stopped working and is no longer functioning. I uninstalled and reinstalled Revo Metro, but that didn’t help. When I activate laser mode, Revo Metro crashes, and the same thing happens on my phone.

My device setup: AMD Ryzen 9 8940HX,GeForce RTX 5070 8GB, 32GB RAM, Samsung S24. The scanner crashes on both devices, regardless of the connection, whether wired or wireless. Does anyone know what the problem is? Thanks in advance.

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [December 26, 2025, 11:52pm UTC](https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585/2 "2025-12-26T23:52:45Z")

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> [@Korsancik](#):
>
> When I activate laser mode, Revo Metro crashes, and the same thing happens on my phone.

Hi @Korsancik

There is no laser mode available on the phone . Only infrared Full Field.  
Laser mode is only available on computer via Revo Metro.

Please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com)  
For technical assistance regarding your device. Since it happens on both phone mobile app and computer, there may be something off with the device.

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**Author:** ![Korsancik](https://avatars.discourse-cdn.com/v4/letter/k/53a042/32.png) [@Korsancik](https://forum.revopoint3d.com/u/Korsancik)\
**Post date:** [December 27, 2025, 12:22am UTC](https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585/3 "2025-12-27T00:22:11Z")

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Thanks for the quick reply, I’ll contact support. Best regards.

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [December 27, 2025, 2:36am UTC](https://forum.revopoint3d.com/t/inspire-2-laser-mode-not-working/41585/4 "2025-12-27T02:36:52Z")

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No problem !  
You can include the link to this thread for a reference with your email to CS.