# I Think I have some weird my New metro x **URL:** \ **Category:** Customer support\ **Created:** [December 23, 2024, 11:37am UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146 "2024-12-23T11:37:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 11:37am UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/1 "2024-12-23T11:37:28Z")
I got my New Metro X Today. I was really looking forward to the day I tried to scan by Metro X First time. Read Manual, Re intstalled Revo Scan Program for Metro X, and Connected. And I tried to scan anything near me. It was a Band Tape. But When I try to Scan, I couldn’t scan anything By Metro X. I tried to scan in 2 hours, but I couldn’t find out the reason. I upload some picture of my metro X’s state. Please Help me… ![mode1](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/f/f/ff45ff8bf2a29c145c74acb04be5010389964240.jpeg) ![Troble1](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/0/3/0368df07466c6aed6094c42efd3f7d77ef4aca8e.png) ![light](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/c/0/c05394bbe4967dcc01df18e9906dd0591a228ac0.jpeg) ![mode2](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/6/e/6efa2699fc0c199bfaee0a8f9f615e26d9fc7826.jpeg) ![Troble2](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/0/1/018a4316612e1052fd30cb9ce8f257664fbdd840.png) ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 11:45am UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/2 "2024-12-23T11:45:43Z")
I can’t scan anything even The White Sample Bust… My Metro X can’t Catch anything right infront of it now. ---
**Author:** ![Rilot](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/rilot/32/5380_2.png) [@Rilot](https://forum.revopoint3d.com/u/Rilot)\ **Post date:** [December 23, 2024, 11:59am UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/3 "2024-12-23T11:59:12Z")
That looks faulty to me. You’re best off opening a support ticket with Revopoint. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 12:04pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/4 "2024-12-23T12:04:38Z")
ah…please… no… ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [December 23, 2024, 12:23pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/5 "2024-12-23T12:23:28Z")
Hi @felix We are sorry for any inconvenience caused, please email [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for customer support. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 12:29pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/6 "2024-12-23T12:29:38Z")
you know what? If it is the troble of product, it is second times. When I bought my ex product of yours, there was a troble too before… please promise me the troble on my New Metro X is my stupid misunderstand about operation… ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 12:45pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/7 "2024-12-23T12:45:21Z")
no… third… the First one, I could hear some noise in my pop2. the sound likes there is a tiny bolt which is swimming in my pop2. and you guys did some action. but soon, I faced a next troble. my new pop2 is not work, down. and revopoint team said, something. but I won’t say about ‘the something you acted’. so I bought ‘Mini’ by Second hand hurry, because of my work… and now… the troble ON PRODUCT again??? again??? seriously??? DO YOU GUYS HATE ME??? ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [December 23, 2024, 12:49pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/8 "2024-12-23T12:49:00Z")
Hi felix, We absolutely did not have this intention. I can understand how you feel, but these situations can occasionally occur. We will reflect on this and enhance our quality control to reduce the probability of such issues arising. Could you please contact our customer service team, or could you private message me your email? We will have our customer service team get in touch with you to address this matter properly. We are truly sorry. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 1:04pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/9 "2024-12-23T13:04:52Z")
can you accept that the same situation can happened same troble 2~3times to only one people?? seriously?? I already sent e-mail to support team with pictures… and I’m also keeping try again and again… I can make sure it is the problem of my product. it can’t scan anything. it has a troble. it catch some weird things not straight direction. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 1:29pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/10 "2024-12-23T13:29:08Z")
AI C/S agent… holy crab… I think I lost my $799… ---
**Author:** ![Revopoint-Jane](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/revopoint-jane/32/12484_2.png) [@Revopoint-Jane](https://forum.revopoint3d.com/u/Revopoint-Jane)\ **Post date:** [December 23, 2024, 1:31pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/11 "2024-12-23T13:31:34Z")
Please don’t worry. Our customer service team will assist in helping you with this. ---
**Author:** ![kkula9999](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@kkula9999](https://forum.revopoint3d.com/u/kkula9999)\ **Post date:** [December 23, 2024, 2:35pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/15 "2024-12-23T14:35:31Z")
7line/14 line laser mode need enough marker to work, might be this cause the issue , in your mode1 picture ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 23, 2024, 3:25pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/16 "2024-12-23T15:25:02Z")
The scanning distance in Full Field are too great. You need to hold your scanner at a specific distance above your object and move your hand back and forth to be able to capture proper an object using Laser mode . I don’t see you really want any help here, if you continue behave this way you will be suspended. You want help contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) Your blackmail and propaganda don’t works on me. You’re being warned first and last time And I am not joking ! ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 8:41pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/17 "2024-12-23T20:41:22Z")
![20241224_052644](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/d/9/d926cf6e87009d6689c4ef2418d6c165f5070a28.jpeg) ‘black mail’??? Haha… Can I get your e-mail? Ps I sent this to [costomer@revopoint3d.com](mailto:costomer@revopoint3d.com) already. I couldn’t send pictures to there. ---
**Author:** ![Rilot](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/rilot/32/5380_2.png) [@Rilot](https://forum.revopoint3d.com/u/Rilot)\ **Post date:** [December 23, 2024, 8:58pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/18 "2024-12-23T20:58:33Z")
Can you try something for me? Can you point the scanner vertically down at the turntable in laser mode? You won’t get any tracking at all at that shallow angle. You need to hand hold scanning in the laser modes. If the lasers fail to activate in either cross lines or parallel lines modes when pointing directly at the turntable then you may indeed have a fault. Something else you can test for me, switch to full field and put the Agrippa bust on the build platform and report back what you see. Essentially, if you are trying to scan in laser modes with the scanner on the tripod at that angle then you’re not going to get anything. Also if you are trying to scan in feature tracking mode, full field you also won’t get anything because the object you have there on your turntable has no features. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 9:04pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/19 "2024-12-23T21:04:59Z")
I already tried all way Differant distance, angle, light on/off But It can’t catch anything. I’m going to upload the picture you said soon. (I’m not my workshop now please wait) ---
**Author:** ![Rilot](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/rilot/32/5380_2.png) [@Rilot](https://forum.revopoint3d.com/u/Rilot)\ **Post date:** [December 23, 2024, 9:06pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/20 "2024-12-23T21:06:12Z")
OK, no problem. Revopoint support will help you out. ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 9:09pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/21 "2024-12-23T21:09:46Z")
I didn’t wanted their help… I just wanted to use metrox without any trouble… ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [December 23, 2024, 9:13pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/22 "2024-12-23T21:13:24Z")
@Revopoint-Jane will take care of it in a couple of hours when the office opens again to make sure you get all help you need. Screaming around will not help with anything , I don’t see you here around for the last 2 years. You missed a lot. The forum is for the community and for helping each other out in civilized ways. If you tried everything , you will get proper direct technical support very soon . Just be a little patience ---
**Author:** ![felix](https://avatars.discourse-cdn.com/v4/letter/f/aeb1de/32.png) [@felix](https://forum.revopoint3d.com/u/felix)\ **Post date:** [December 23, 2024, 9:23pm UTC](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146/23 "2024-12-23T21:23:27Z")
Because I bought ‘Mini’ by second hand one and I was using in 2 years. Even I had my pop2. [Next page](https://forum.revopoint3d.com/t/i-think-i-have-some-weird-my-new-metro-x/31146.md?page=2)