# High accuracy mode freezes frame capture

**URL:** <https://forum.revopoint3d.com/t/high-accuracy-mode-freezes-frame-capture/44251>\
**Category:** Support & Feedback\
**Tags:** metrox, metroxpro\
**Created:** [October 29, 2026, 3:39am UTC](https://forum.revopoint3d.com/t/high-accuracy-mode-freezes-frame-capture/44251 "2026-10-29T03:39:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KevBoo](https://avatars.discourse-cdn.com/v4/letter/k/94ad74/32.png) [@KevBoo](https://forum.revopoint3d.com/u/KevBoo)\
**Post date:** [October 29, 2026, 3:39am UTC](https://forum.revopoint3d.com/t/high-accuracy-mode-freezes-frame-capture/44251/1 "2026-10-29T03:39:25Z")

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So apparently everything runs smoothly in high speed mode but the frame capture freezes once it switches to high accuracy mode, no capture, software and Depth camera still running but cloud capture and proximity just freezes, I already tried in deactivating the preferences of gpu acceleration, etc. reinstalled the nvidia drivers and it only fails when high acc is used. I got 8600g, 4060 and 32 ddr5 corsair vengeance.

You can see the dots but those are captured from the last frame before switching from high speed mode.

 ![Captura de pantalla 2026-10-28 203653](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/0/c/0ccfe0ccb8735523c76ee9e8c916b146de23f949.png)

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**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\
**Post date:** [October 29, 2026, 11:02am UTC](https://forum.revopoint3d.com/t/high-accuracy-mode-freezes-frame-capture/44251/2 "2026-10-29T11:02:45Z")

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Hi @KevBoo

Please write email to the technical support including full specifications of your system.  
You can add the link to this thread as reference

[customer@revopoint3d.com](mailto:customer@revopoint3d.com)

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**Author:** ![Yan](https://avatars.discourse-cdn.com/v4/letter/y/3e96dc/32.png) [@Yan](https://forum.revopoint3d.com/u/Yan)\
**Post date:** [October 30, 2026, 8:34pm UTC](https://forum.revopoint3d.com/t/high-accuracy-mode-freezes-frame-capture/44251/4 "2026-10-30T20:34:30Z")

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Recalibrate 99% chance the problem will go away. This is because, at high speed, the software introduces a larger margin of error in marker positioning, while at high-precision settings, that level of accuracy is no longer sufficient.