Handheld stabiliser faulty,on and off switch not function

I has just received my handheld stabiliser and it’s on/off switch cannot on the unit even I get fully charge and connect to Pop mini scanner.Can Revopoint team resolve this issue.

Please contact the Customer service via email where you purchased your device if a long press on the ON/OFF switch don’t powering the stabilizer .
Including your order number and your issue description since it is a death on arrival issue and you need replacement.