# Dual Axis Turntable do not rotate
**URL:** https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134
**Category:** Support & Feedback
**Created:** [August 26, 2022, 9:01am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134 "2022-08-26T09:01:15Z")
**Posts on this page:** 20
**Page:** 2
### Author:  [@TinWhisperer](https://forum.revopoint3d.com/u/TinWhisperer)
#### Post date: [September 2, 2022, 1:18pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/21 "2022-09-02T13:18:59Z")
> [@starboarder](#):
>
> this kind of Kickstarter project is the most worst ever in my live and i backed few in the past.
You must have not been CR-1 Scan lizard backer. Now that was a real Kickstarter mess.
I look at Kickstarter as a mystery box. Your money goes in and hopefully you get a product at a reduced cost. The catch with most projects is you also are also a pay to play beta tester.
you could sell your mini now and wait for the retail versions release. That may save you some frustration as everything gets sorted meantime.
> [@starboarder](#):
>
> not only 2 more days left as the mac update will be (so say the support) will be release 5th.
You could likely thank apple’s segregated isolated ecosystem for some of the delay.
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 2, 2022, 1:43pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/22 "2022-09-02T13:43:53Z")
Talking about Dual Axis Turntable … today is September 2nd and nothing , not a word about . Labor day holidays weekend so I am going catch the last summer sunrays on a beach and recharge 😆
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### Author:  [@Fillemupp](https://forum.revopoint3d.com/u/Fillemupp)
#### Post date: [September 3, 2022, 9:42am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/23 "2022-09-03T09:42:29Z")
I am used to kickstarter projects taking a long time to arrive and gets delayed over and over again, so that is perfectly normal. This one actually arrived by the end of August as promised a long time ago. Which is even better than my expectations 🙂
I understand that Revopoint want to make an amazing turntable that is bluetooth controllable, but I dont understand why it does not have an auto rotate and tilt built into its firmware without bluetooth. Or just rotate by the push of the button. Thats a bit strange.
Anyway, looking forward to receiving this software update!
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 3, 2022, 10:41am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/24 "2022-09-03T10:41:28Z")
Yeah I wish it was the other way , My own dual axis has a remote control for all the functions , sometimes you need to go back or rotate in different direction , it seems this one will only be semi automatic, making scan at once without intervention leaving always the bottom not scanned , unless there will be additional options in the software , still huge mystery and nobody know anything.
I should get my beta version yesterday but nothing either. So I guess we have to wait .
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### Author:  [@Alvaro](https://forum.revopoint3d.com/u/Alvaro)
#### Post date: [September 3, 2022, 12:04pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/25 "2022-09-03T12:04:39Z")
How long will we have to wait? I hope not much, I really want to receive my scanner
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 3, 2022, 12:39pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/26 "2022-09-03T12:39:58Z")
Hi @Alvaro , I don’t know the answer for your question , you should ask it on KS as they can check there directly regarding your pledges, and if you purchased it in the Online Store contact Customer Support via email .
Nobody in the forum have access to your personal order information, not even Revopoint forum staff as they do not handle orders related support via the forum .
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### Author:  [@3dbaid](https://forum.revopoint3d.com/u/3dbaid)
#### Post date: [September 5, 2022, 5:02am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/27 "2022-09-05T05:02:34Z")
It is September 5 today.
Still waiting for the 1st September Update…
What happened?? Just release a software that can at least rotate the table at a stable RPM…
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### Author:  [@peanut](https://forum.revopoint3d.com/u/peanut)
#### Post date: [September 5, 2022, 8:21am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/28 "2022-09-05T08:21:16Z")
If you go to the download page, sometimes a form pops up where you can answer a survey and they promise a small gift… (I’m not sure if this is for everyoneone or if it’s geo-locked or something)
Support contacts you (after you filled out the survey) and asks you to write 5-star reviews on Amazon…
Never trust Amazon ratings 😉
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### Author:  [@SphaeroX](https://forum.revopoint3d.com/u/SphaeroX)
#### Post date: [September 5, 2022, 9:46am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/29 "2022-09-05T09:46:41Z")
Now everyone just waits, I think with the turntable we all got a very good 3d scanner for little money.
You just have to live with that if you order on Kickstarter, the people from revopoint will manage it.
Although I wouldn’t mind if a function is temporarily installed so that the turntable just rotates in circles, like a switch-on button…
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 5, 2022, 9:56am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/30 "2022-09-05T09:56:58Z")
> [@peanut](#):
>
> Support contacts you (after you filled out the survey) and asks you to write 5-star reviews on Amazon…
> Never trust Amazon ratings 😉
That is against the Amazon rules to do so , can resolve in suspending Revopoint from selling their products on Amazon .
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 5, 2022, 10:05am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/31 "2022-09-05T10:05:45Z")
> [@SphaeroX](#):
>
> Now everyone just waits, I think with the turntable we all got a very good 3d scanner for little money.
> You just have to live with that if you order on Kickstarter, the people from revopoint will manage it.
>
> Although I wouldn’t mind if a function is temporarily installed so that the turntable just rotates in circles, like a switch-on button…
I have like over 10 turntables and my own Dual Axis turntable so I care less … but for those that got just the MINI scanner and only the Dual Axis turntable from Revopoint , it may be frustrating .
I was thinking everyone got the regular turntable with MINI package as usual .
I thinking it is better to wait for the proper software than get half done and complaining again about bad performance.
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### Author:  [@peanut](https://forum.revopoint3d.com/u/peanut)
#### Post date: [September 5, 2022, 12:17pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/32 "2022-09-05T12:17:25Z")
Scanning everything by hand is tedious. A simple “rotation only mode” for the dual axis turntable would be helpful, but I prefer to wait for a proper solution.
I’m not sure why they don’t include a usb interface as well. Connecting from the PCs built in Bluetooth is gonna be fun to debug and support.
I’m gonna buy a small turntable for the dinner table (“lazy susan”), that should work untill the software is ready for action
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 5, 2022, 1:54pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/33 "2022-09-05T13:54:29Z")
The software beta version just released , however it is good to have regular turntable, it will be very handy to have one in other situations . You can get very good one starting at $5 on Amazon . Just make sure the rotation is 30 sec/ per rotation
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 5, 2022, 2:43pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/34 "2022-09-05T14:43:05Z")
The software is released and Dual Axis is working ! just made quick test , works only with MINI for me at this moment , but very straight forward .
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### Author:  [@askernas](https://forum.revopoint3d.com/u/askernas)
#### Post date: [September 5, 2022, 3:54pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/35 "2022-09-05T15:54:03Z")
What version is it working on?
Where do you get the beta?
The only version I can download on my windows machine is 4.0.4.20220806a
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 5, 2022, 3:56pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/36 "2022-09-05T15:56:31Z")
check it here , works only with MINI for now
[https://forum.revopoint3d.com/t/windows-revo-scan-v4-1-0-beta-released/17289](https://forum.revopoint3d.com/t/windows-revo-scan-v4-1-0-beta-released/17289)
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### Author:  [@3dbaid](https://forum.revopoint3d.com/u/3dbaid)
#### Post date: [September 6, 2022, 9:00am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/37 "2022-09-06T09:00:02Z")
I Just installed the Beta version.
It is asking to update the firmware. I tries 3 times to update.
After downloading the file, it switches to step 2/2 and then shuts down after 4-5 seconds without doing anything.
A restart of the Revo Scan app leads to download again and crash after completion of download.
NOT WORKING WITH MINI
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 6, 2022, 10:42am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/38 "2022-09-06T10:42:08Z")
@3dbaid some people have this problem as their Internet Provider blocking access to China’s servers and cutting the access while processing, you will need to use VPN , under the download thread you will find more infos from guys that posted the solution .
I had NO Problem installing the updates .
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### Author:  [@3dbaid](https://forum.revopoint3d.com/u/3dbaid)
#### Post date: [September 6, 2022, 11:57am UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/39 "2022-09-06T11:57:26Z")
THe problem starts after download is complete and installation starts.
Then, the app crashes and closes. Download is not an issue.
Activity 1/2 i.e. download is done.
Then 2/2 installing starts and 6 seconds after it the app closes.
Is there any offline way to update the scanner?
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### Author:  [@PUTV](https://forum.revopoint3d.com/u/PUTV)
#### Post date: [September 6, 2022, 12:32pm UTC](https://forum.revopoint3d.com/t/dual-axis-turntable-do-not-rotate/17134/40 "2022-09-06T12:32:52Z")
I am not sure exactly what is happening in this case , it maybe an issue with the MINI firmware as @Revopoint3d-Selina mentioned early on some devices that prevent the installation with some devices .
There is no other way to install the firmware offline.
However this is still a BETA version of the software so some issues are expected.
You can try to update your MINI firmware using the preview version of Revo Scan , as others did that as well already and could use Dual Axis after .
So install the previous version, install the firmware upgrade, then install back the Beta version and finish the setup of the Dual Axis.
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