Connecting to USB

Trying to connect my LG Stylo 6 through USB, and keep getting the “Device connected” then “No permission” and I get nothing on my screen in the Handy Scan app. Using Android version 10, and have unlocked my developer options to allow everything through USB, but still nothing. Anyone else having this problem?

Please connect through wifi, some mobile phones, such as my sony, cannot connect through usb

Hi @PedroNumber1 ,

According to our test, only a few OS on smartphone will have such an issue. May I know if you can update your OS of your mobile?

For example, we tested two Redmi Note 8, only MIUI 12.0.3 has such a problem. The previous and the latest OS don’t have this problem.

Best Regards
Cassie

Hi @Zzz ,

Usually, it can connect through USB on the mobile phones. Could you share more details with me? If you can share a video, that’s better.

Thank you in advance for your help.

Best Regards
Cassie