# Black screen on pc when scanning **URL:** \ **Category:** Customer support\ **Tags:** mini\ **Created:** [September 26, 2024, 1:10am UTC](https://forum.revopoint3d.com/t/black-screen-on-pc-when-scanning/28519 "2024-09-26T01:10:49Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Mkgrillz](https://avatars.discourse-cdn.com/v4/letter/m/8dc957/32.png) [@Mkgrillz](https://forum.revopoint3d.com/u/Mkgrillz)\ **Post date:** [September 26, 2024, 1:10am UTC](https://forum.revopoint3d.com/t/black-screen-on-pc-when-scanning/28519/1 "2024-09-26T01:10:49Z")
Experiencing a black screen on my pc. I tried the mobile application and it connected once and disconnected and doesn’t show the WiFi name anymore in my settings. Can I get some assistance please. I have also attached screenshots of my pc settings ![image](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/5/8/586c3d8e7b1d2bbd0e9547bcb5477726eba31ca0.jpeg) ![image](https://canada1.discourse-cdn.com/flex029/uploads/revopoint3d/original/3X/e/1/e1c794630be33ecb9340d06e5fc11e8ea0d93f84.jpeg) ---
**Author:** ![PUTV](https://yyz1.discourse-cdn.com/flex029/user_avatar/forum.revopoint3d.com/putv/32/15302_2.png) [@PUTV](https://forum.revopoint3d.com/u/PUTV)\ **Post date:** [September 26, 2024, 1:47pm UTC](https://forum.revopoint3d.com/t/black-screen-on-pc-when-scanning/28519/2 "2024-09-26T13:47:10Z")
Hi @Mkgrillz Your scanner is not connected to the software at all . So the only thing you can try is go to the windows settings and check the permissions under Camera , if Revo Scan is allowed . If that is set correctly and still not working . Try USB and WiFi on your laptop If nothing please contact [customer@revopoint3d.com](mailto:customer@revopoint3d.com) for hardware technical support , you can include the thread as reference And best if you can record screen /Mini showing it not connect , that would speed up the process . Please do it today if possible , because next week the office is on a national Holidays. Let me know how things worked out